Title
Business Process Improvement Toolbox, Second Edition,New
Delivery time: 8-12 business days (International)
This bestseller is fully revised and updated! Its goal is still to give readers practical insight into how they can create a coherent business process improvement system. The author works from the premise that consistently working on improving various aspects of how things are done, large and small, is the key to success for any organization. The first half presents an overall business process improvement model, with the ensuing chapters dealing with topics of understanding and modeling your current business processes, using performance measurement in improvement work, creating a business process improvement roadmap, and organizing for improvement work. The second half of the book presents the overall toolbox, followed by one chapter for each phase of the overall improvement model. For each of these phases, a selection of suitable tools is presented with background, steps to use them, and an example of their use. The final two chapters contain two more extensive case studies illustrating the use of the full methodology. And finally, a number of templates can be found at the very end of the book, templates that support most of the tools presented. This book is suitable for employees and managers at any organizational level in any type of industry, including service, manufacturing, and the public sector. It should also be useful as a textbook for students in courses relating to quality management and continuous improvement.
By changing our most important processes and
products, we have already made a big leap forward. This ranges from the
increased use of more sustainable fibers to the use of more
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⚠️ WARNING (California Proposition 65):
This product may contain chemicals known to the State of California to cause cancer, birth defects, or other reproductive harm.
For more information, please visit www.P65Warnings.ca.gov.
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Shipping & Returns
Shipping
We ship your order within 2–3 business days for USA deliveries and 5–8 business days for international shipments. Once your package has been dispatched from our warehouse, you'll receive an email confirmation with a tracking number, allowing you to track the status of your delivery.
Returns
To facilitate a smooth return process, a Return Authorization (RA) Number is required for all returns. Returns without a valid RA number will be declined and may incur additional fees. You can request an RA number within 15 days of the original delivery date. For more details, please refer to our Return & Refund Policy page.
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We provide a 2-year limited warranty, from the date of purchase for all our products.
If you believe you have received a defective product, or are experiencing any problems with your product, please contact us.
This warranty strictly does not cover damages that arose from negligence, misuse, wear and tear, or not in accordance with product instructions (dropping the product, etc.).
Warranty
We provide a 2-year limited warranty, from the date of purchase for all our products.
If you believe you have received a defective product, or are experiencing any problems with your product, please contact us.
This warranty strictly does not cover damages that arose from negligence, misuse, wear and tear, or not in accordance with product instructions (dropping the product, etc.).
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Your payment information is processed securely. We do not store credit card details nor have access to your credit card information.
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Frequently Asked Questions
- Q: What is the main focus of the Business Process Improvement Toolbox, Second Edition? A: The main focus of the Business Process Improvement Toolbox, Second Edition is to provide practical insights on creating a coherent business process improvement system, emphasizing the importance of continuously improving processes within an organization.
- Q: Who is the author of this book? A: The author of the Business Process Improvement Toolbox, Second Edition is Andersen.
- Q: What topics are covered in this book? A: The book covers various topics including understanding and modeling current business processes, using performance measurement in improvement work, creating a business process improvement roadmap, and organizing for improvement work.
- Q: Is this book suitable for beginners in management? A: Yes, this book is suitable for employees and managers at any organizational level and is also useful as a textbook for students learning about quality management and continuous improvement.
- Q: How many pages does the book contain? A: The Business Process Improvement Toolbox, Second Edition contains 312 pages.
- Q: What is the binding type of this book? A: The binding type of the book is paperback.
- Q: What edition is this book? A: This book is the second edition, fully revised and updated.
- Q: Are there any case studies included in this book? A: Yes, the book includes two extensive case studies that illustrate the use of the full methodology discussed in the text.
- Q: Does this book provide templates for tools? A: Yes, the final chapters of the book include a number of templates that support most of the tools presented throughout the book.
- Q: When was the Business Process Improvement Toolbox, Second Edition published? A: The book was published on July 18, 2007.