Title
Business Process Mapping: Improving Customer Satisfaction,Used
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Praise For Business Process Mappingimproving Customer Satisfactionsecond Edition'A Mustread For Anyone Performing Business Process Mapping! This Treasure Shares Stepbystep Approaches And Critical Success Factors, Based On Years Of Practical, Customerfocused Experience. A Real Winner!'Timothy R. Holmes, Cpa, Former General Auditor, American Red Cross'Paulette And Mike Make Extensive Use Of Anecdotes And Reallife Examples To Bring Alive The Topic Of Business Process Mapping. From The Outset, This Book Will Engage You And Draw You Into The World Of Business Process Mapping. Who Would Have Thought That Reading About Business Process Mapping Could Make You Smile? Well, Mike And Paulette Can Make It Happen! Within Each Chapter, The Authors Provide Detailed Examples And Exhibits Used To Document A Process. Each Chapter Also Includes A 'Recap' And 'Key Analysis Points' Which Enable The Reader To Distill The Highlights Of The Chapter.'Barbara J. Muller, Cpa, Cfe, Senior Lecturer, School Of Accountancy, W. P. Carey School Of Business, Arizona State University'Keller And Jacka Cut Through The Drudgery Of Process Mapping With A Pathbreaking Approach That Enables The Reader To Better Understand Processes, How They Work And How They Work Together Toward Successful Achievement Of Business Objectives. With Great Style And Flair, This Book Will Provide You With A Different Way Of Thinking And New Tools To Assist You In Process Analysis And Improvement. This Book Is A Mustread For Auditors, Risk Managers, Quality Improvement Management, And Business Process Engineers.'Dean Bahrman, Vp And Internal Audit Director (Retired), Global Financial Services Companies'Mike Jacka And Paulette Keller Show Their Expertise With The Application Of Business Process Mapping In Increasing Customer Service And Satisfaction In This Updated And Expanded Edition Of This Popular Book. With Clear, Practical Examples And Applications, This Book Shows The Writing Talents Of Both Authors, And It Will Be Used Over And Over By Those From All Lines Of Industries And Professions. Kudos For A Job Well Done!'Joan Pastor, Phd, Founding Partner, Licensed Industrialorganizational Psychologist, Jpa International, Inc., Beverly Hills, California
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For more information, please visit www.P65Warnings.ca.gov.
- Q: What is the page count of the book? A: The book has three hundred twenty-two pages. This length provides comprehensive coverage of business process mapping concepts and practical applications.
- Q: What type of binding does this book have? A: The book is hardcover bound. This durable binding enhances longevity and protects the pages for repeated use.
- Q: What are the dimensions of the book? A: The book measures six inches in length, one point two inches in width, and eight point nine inches in height. These dimensions make it a convenient size for reading and reference.
- Q: Who is the author of this book? A: The authors are J. Mike Jacka and Paulette Keller. They are experienced professionals in business process mapping and have written extensively on the topic.
- Q: What is the main subject of the book? A: The book focuses on business process mapping. It aims to improve customer satisfaction through effective process analysis and improvement.
- Q: How can I apply the concepts in this book? A: You can apply the concepts by following the step-by-step approaches outlined in each chapter. The authors provide real-life examples and practical tools for implementation.
- Q: Is this book suitable for beginners? A: Yes, the book is suitable for beginners. It includes detailed explanations and examples that make the content accessible to those new to business process mapping.
- Q: Does the book include practical examples? A: Yes, the book features numerous practical examples and anecdotes. These help illustrate the application of business process mapping techniques.
- Q: What is the target audience for this book? A: The target audience includes auditors, risk managers, and business process engineers. It is beneficial for anyone looking to enhance their understanding of business processes.
- Q: How should I store this book? A: You should store the book in a cool, dry place. Keeping it upright, like a traditional bookshelf, helps maintain its shape and prevents damage.
- Q: Can I clean the book if it gets dirty? A: Yes, you can clean the book gently. Use a soft, dry cloth to wipe the cover and ensure no moisture seeps into the pages.
- Q: What if the book arrives damaged? A: If the book arrives damaged, you should contact customer support for a return or exchange. Most retailers have policies in place to resolve such issues.
- Q: Is there a warranty on this book? A: No, books typically do not come with a warranty. However, check with the retailer for specific return policies.
- Q: Are there any prerequisites to understanding the content? A: No, there are no specific prerequisites. The book is designed to be comprehensive and informative for readers at all levels.
- Q: Does the book cover modern techniques in business process mapping? A: Yes, the book includes updated techniques and tools for modern business process mapping. This ensures relevance in today's business environment.
- Q: Will this book help improve customer satisfaction? A: Yes, the book provides strategies aimed at improving customer satisfaction through effective business process mapping. It is a key focus of the authors.