Title
Business Process Mapping: Improving Customer Satisfaction,Used
Delivery time: 8-12 business days (International)
Praise For Business Process Mappingimproving Customer Satisfactionsecond Edition'A Mustread For Anyone Performing Business Process Mapping! This Treasure Shares Stepbystep Approaches And Critical Success Factors, Based On Years Of Practical, Customerfocused Experience. A Real Winner!'Timothy R. Holmes, Cpa, Former General Auditor, American Red Cross'Paulette And Mike Make Extensive Use Of Anecdotes And Reallife Examples To Bring Alive The Topic Of Business Process Mapping. From The Outset, This Book Will Engage You And Draw You Into The World Of Business Process Mapping. Who Would Have Thought That Reading About Business Process Mapping Could Make You Smile? Well, Mike And Paulette Can Make It Happen! Within Each Chapter, The Authors Provide Detailed Examples And Exhibits Used To Document A Process. Each Chapter Also Includes A 'Recap' And 'Key Analysis Points' Which Enable The Reader To Distill The Highlights Of The Chapter.'Barbara J. Muller, Cpa, Cfe, Senior Lecturer, School Of Accountancy, W. P. Carey School Of Business, Arizona State University'Keller And Jacka Cut Through The Drudgery Of Process Mapping With A Pathbreaking Approach That Enables The Reader To Better Understand Processes, How They Work And How They Work Together Toward Successful Achievement Of Business Objectives. With Great Style And Flair, This Book Will Provide You With A Different Way Of Thinking And New Tools To Assist You In Process Analysis And Improvement. This Book Is A Mustread For Auditors, Risk Managers, Quality Improvement Management, And Business Process Engineers.'Dean Bahrman, Vp And Internal Audit Director (Retired), Global Financial Services Companies'Mike Jacka And Paulette Keller Show Their Expertise With The Application Of Business Process Mapping In Increasing Customer Service And Satisfaction In This Updated And Expanded Edition Of This Popular Book. With Clear, Practical Examples And Applications, This Book Shows The Writing Talents Of Both Authors, And It Will Be Used Over And Over By Those From All Lines Of Industries And Professions. Kudos For A Job Well Done!'Joan Pastor, Phd, Founding Partner, Licensed Industrialorganizational Psychologist, Jpa International, Inc., Beverly Hills, California
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Shipping & Returns
Shipping
We ship your order within 2–3 business days for USA deliveries and 5–8 business days for international shipments. Once your package has been dispatched from our warehouse, you'll receive an email confirmation with a tracking number, allowing you to track the status of your delivery.
Returns
To facilitate a smooth return process, a Return Authorization (RA) Number is required for all returns. Returns without a valid RA number will be declined and may incur additional fees. You can request an RA number within 15 days of the original delivery date. For more details, please refer to our Return & Refund Policy page.
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If you believe you have received a defective product, or are experiencing any problems with your product, please contact us.
This warranty strictly does not cover damages that arose from negligence, misuse, wear and tear, or not in accordance with product instructions (dropping the product, etc.).
Warranty
We provide a 2-year limited warranty, from the date of purchase for all our products.
If you believe you have received a defective product, or are experiencing any problems with your product, please contact us.
This warranty strictly does not cover damages that arose from negligence, misuse, wear and tear, or not in accordance with product instructions (dropping the product, etc.).
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Secure Payment
Your payment information is processed securely. We do not store credit card details nor have access to your credit card information.
We accept payments with :
Visa, MasterCard, American Express, Paypal, Shopify Payments, Shop Pay and more.