Title
Business Process Reengineering :case On Commercial Bank Of Ethiopia: Customer Satisfaction, Employee Empowerment And Service Qua,Used
Sold by Ergodebooks, an authorized reseller.
Returns accepted within 30 days | support@ergodebooks.com
Shipping Information
- Free Standard Shipping — United States only
- Processing Time: 1–3 business days
- Estimated Delivery: 3–5 business days after dispatch
- Double-boxed, fully insured & discreetly packaged
- Tracking number sent via email once dispatched
- Orders over $250 require signature upon delivery. Taxes calculated at checkout.
Returns & Refund
Returns accepted within 30 days of delivery.
Damaged or Defective Item
Free return shipping + replacement or full refund
Wrong Item Received
Free return shipping + replacement or full refund
Change of Mind
Return shipping at customer's expense · 25% restocking fee applies
Payment Option
This research work is done with a focus on the pre and post business process reengineering of CBE targeted to improve service quality and satisfy customers. The work tries to investigate and assess how the bank uses BPR as a tool to keep its customers satisfied, retain its customers and attract new ones. The bank integrate their most valuable resources like employees, technology, physical resources, governing system to the best possible way so that the service quality will be enhanced to the level which keeps customers satisfied. The result of the research work gave the researchers a ground to conclude that the bank has undergone many changes in connection with BPR implementation like empowering employees and introducing new service delivery systems and customer satisfaction is enhanced to a great extent. The business world changes every day and CBE has started its big improvements but the researchers would like to infer continuous efforts has to be made to meet the banks vision of becoming a world class bank.
⚠️ WARNING (California Proposition 65):
This product may contain chemicals known to the State of California to cause cancer, birth defects, or other reproductive harm.
For more information, please visit www.P65Warnings.ca.gov.