Call Center Agent Motivation and Compensation: The Best of Call Center Management Review, Second Edition,Used

Call Center Agent Motivation and Compensation: The Best of Call Center Management Review, Second Edition,Used

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SKU: SONG1932558020
Brand: Brand: Call Center Press
Condition: Used
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The link between motivation and performance is a truly powerful one. In successful call centers, youll find leaders who understand how to energize and inspire their staffdespite management challenges, such as marketplace fluctuations, outsourcing and jobrole changes.In the pages of Call Center Agent Motivation and Compensation, youll find the strategies and tactics that work for managers of topperforming call centers, including: The principles of effective motivation Ideas for compelling reward and recognition programs Motivating staff without burying budgets Agent compensation trends Incentives that rev up and retain agents Motivating agents with skills and career growth opportunitiesEffective technology and processes play critical roles in call center performance, but its the people who most impact customer loyalty.

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