Title
Call Center Leadership And Business Management Handbook And Study Guide,New
Delivery time: 8-12 business days (International)
Call Center Professionals Continue To Grow In Stature As The Call Centers Value Contribution Is Heightened Within Organizations. As Call Centers Handle Increasingly Complex Transactions And Provide Other Departments With Vital Customer Information, Leaders Must Be Equipped To Combine Specialized Call Center Knowledge With Sound Management Practices.The Study Guides Series Concludes With An Examination Of Those Principles And Practices That Are Vital To The Call Center Leader. The Call Center Leadership And Business Management Handbook And Study Guide Applies Proven Leadership And Business Practices To The Call Center Environment. The Study Guide Opens With Guidance On Developing An Effective Vision, Mission, Strategy And Valuation Model. Next, It Explores Leadership And Communication Best Practices And Highlights Those Skills And Aptitudes That Are Most Important In The Call Center. The Unique Environment Of The Call Center Is Discussed Next, With A Focus On Navigating Future Trends And Requirements. The Fourth Section Of The Guide Provides Professionals With Solid Principles On Developing Business Plans, Improving Operations And Managing Contracts. The Study Guide Comes To A Close With An Overview Of Financial Principles That Call Center Professionals Should Understand.
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⚠️ WARNING (California Proposition 65):
This product may contain chemicals known to the State of California to cause cancer, birth defects, or other reproductive harm.
For more information, please visit www.P65Warnings.ca.gov.
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Shipping & Returns
Shipping
We ship your order within 2–3 business days for USA deliveries and 5–8 business days for international shipments. Once your package has been dispatched from our warehouse, you'll receive an email confirmation with a tracking number, allowing you to track the status of your delivery.
Returns
To facilitate a smooth return process, a Return Authorization (RA) Number is required for all returns. Returns without a valid RA number will be declined and may incur additional fees. You can request an RA number within 15 days of the original delivery date. For more details, please refer to our Return & Refund Policy page.
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We provide a 2-year limited warranty, from the date of purchase for all our products.
If you believe you have received a defective product, or are experiencing any problems with your product, please contact us.
This warranty strictly does not cover damages that arose from negligence, misuse, wear and tear, or not in accordance with product instructions (dropping the product, etc.).
Warranty
We provide a 2-year limited warranty, from the date of purchase for all our products.
If you believe you have received a defective product, or are experiencing any problems with your product, please contact us.
This warranty strictly does not cover damages that arose from negligence, misuse, wear and tear, or not in accordance with product instructions (dropping the product, etc.).
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Your payment information is processed securely. We do not store credit card details nor have access to your credit card information.
We accept payments with :
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Frequently Asked Questions
- Q: What is the primary focus of the 'Call Center Leadership and Business Management Handbook and Study Guide'? A: The primary focus of this handbook is to equip call center leaders with essential leadership and management practices tailored for the unique environment of call centers.
- Q: Who is the author of this handbook? A: The author of the handbook is Brad Cleveland, a recognized expert in the field of call center management.
- Q: What topics are covered in the study guide? A: The study guide covers topics such as developing vision and strategy, leadership and communication best practices, navigating future trends, and financial principles relevant to call center professionals.
- Q: How many pages does the handbook contain? A: The handbook contains 434 pages of valuable insights and practical guidance for call center leaders.
- Q: What edition of the book is available? A: This book does not have a specified edition; it is the original publication from February 1, 2003.
- Q: What condition is the used book in? A: The used book is listed as 'Used Book in Good Condition', indicating it has been previously owned but remains usable.
- Q: What type of binding does this handbook have? A: The handbook is available in paperback binding.
- Q: Is this handbook suitable for beginners in call center management? A: Yes, the handbook is suitable for both beginners and experienced professionals, providing foundational principles as well as advanced management strategies.
- Q: What is the significance of the financial principles discussed in the guide? A: Understanding financial principles is crucial for call center professionals to make informed decisions about budgeting, resource allocation, and operational efficiency.
- Q: Can this handbook help improve call center operations? A: Yes, the handbook provides practical guidance on improving operations, developing business plans, and managing contracts, which can lead to enhanced efficiency in call center settings.