Title
Call Center Leadership And Business Management Handbook And Study Guide,New
Delivery time: 8-12 business days (International)
Call Center Professionals Continue To Grow In Stature As The Call Centers Value Contribution Is Heightened Within Organizations. As Call Centers Handle Increasingly Complex Transactions And Provide Other Departments With Vital Customer Information, Leaders Must Be Equipped To Combine Specialized Call Center Knowledge With Sound Management Practices.The Study Guides Series Concludes With An Examination Of Those Principles And Practices That Are Vital To The Call Center Leader. The Call Center Leadership And Business Management Handbook And Study Guide Applies Proven Leadership And Business Practices To The Call Center Environment. The Study Guide Opens With Guidance On Developing An Effective Vision, Mission, Strategy And Valuation Model. Next, It Explores Leadership And Communication Best Practices And Highlights Those Skills And Aptitudes That Are Most Important In The Call Center. The Unique Environment Of The Call Center Is Discussed Next, With A Focus On Navigating Future Trends And Requirements. The Fourth Section Of The Guide Provides Professionals With Solid Principles On Developing Business Plans, Improving Operations And Managing Contracts. The Study Guide Comes To A Close With An Overview Of Financial Principles That Call Center Professionals Should Understand.
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We ship your order within 2–3 business days for USA deliveries and 5–8 business days for international shipments. Once your package has been dispatched from our warehouse, you'll receive an email confirmation with a tracking number, allowing you to track the status of your delivery.
Returns
To facilitate a smooth return process, a Return Authorization (RA) Number is required for all returns. Returns without a valid RA number will be declined and may incur additional fees. You can request an RA number within 15 days of the original delivery date. For more details, please refer to our Return & Refund Policy page.
Shipping & Returns
Shipping
We ship your order within 2–3 business days for USA deliveries and 5–8 business days for international shipments. Once your package has been dispatched from our warehouse, you'll receive an email confirmation with a tracking number, allowing you to track the status of your delivery.
Returns
To facilitate a smooth return process, a Return Authorization (RA) Number is required for all returns. Returns without a valid RA number will be declined and may incur additional fees. You can request an RA number within 15 days of the original delivery date. For more details, please refer to our Return & Refund Policy page.
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We provide a 2-year limited warranty, from the date of purchase for all our products.
If you believe you have received a defective product, or are experiencing any problems with your product, please contact us.
This warranty strictly does not cover damages that arose from negligence, misuse, wear and tear, or not in accordance with product instructions (dropping the product, etc.).
Warranty
We provide a 2-year limited warranty, from the date of purchase for all our products.
If you believe you have received a defective product, or are experiencing any problems with your product, please contact us.
This warranty strictly does not cover damages that arose from negligence, misuse, wear and tear, or not in accordance with product instructions (dropping the product, etc.).
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Secure Payment
Your payment information is processed securely. We do not store credit card details nor have access to your credit card information.
We accept payments with :
Visa, MasterCard, American Express, Paypal, Shopify Payments, Shop Pay and more.