Title
Call Centers' Quality of Working Life: Understanding Employees and Related Consequences,Used
Delivery time: 8-12 business days (International)
As the world moved into a new millennium, with the visible improvements in technology and communication, service sector showed a rapid growth. With an increasing demand in this sector, call centers developed as a means to satisfy and fulfill the arising needs of the customers. As a result, the number of call centers also showed an increase. In relation to that, type of work, the workforce, and quality of work life issues came upfront both in the academic and business world. This book reveals an extensive research carried out with Call Center Managers and Agents regarding the impact Quality of Work Life concept has on their organizational, and taskrelated perceptions, including turnover. The results are interesting in terms of reflecting certain solutions to be offered for the business world.
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⚠️ WARNING (California Proposition 65):
This product may contain chemicals known to the State of California to cause cancer, birth defects, or other reproductive harm.
For more information, please visit www.P65Warnings.ca.gov.
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Shipping & Returns
Shipping
We ship your order within 2–3 business days for USA deliveries and 5–8 business days for international shipments. Once your package has been dispatched from our warehouse, you'll receive an email confirmation with a tracking number, allowing you to track the status of your delivery.
Returns
To facilitate a smooth return process, a Return Authorization (RA) Number is required for all returns. Returns without a valid RA number will be declined and may incur additional fees. You can request an RA number within 15 days of the original delivery date. For more details, please refer to our Return & Refund Policy page.
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If you believe you have received a defective product, or are experiencing any problems with your product, please contact us.
This warranty strictly does not cover damages that arose from negligence, misuse, wear and tear, or not in accordance with product instructions (dropping the product, etc.).
Warranty
We provide a 2-year limited warranty, from the date of purchase for all our products.
If you believe you have received a defective product, or are experiencing any problems with your product, please contact us.
This warranty strictly does not cover damages that arose from negligence, misuse, wear and tear, or not in accordance with product instructions (dropping the product, etc.).
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Secure Payment
Your payment information is processed securely. We do not store credit card details nor have access to your credit card information.
We accept payments with :
Visa, MasterCard, American Express, Paypal, Shopify Payments, Shop Pay and more.