Call Centers' Quality of Working Life: Understanding Employees and Related Consequences,Used

Call Centers' Quality of Working Life: Understanding Employees and Related Consequences,Used

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SKU: DADAX384438295X
Brand: LAP Lambert Academic Publishing
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As the world moved into a new millennium, with the visible improvements in technology and communication, service sector showed a rapid growth. With an increasing demand in this sector, call centers developed as a means to satisfy and fulfill the arising needs of the customers. As a result, the number of call centers also showed an increase. In relation to that, type of work, the workforce, and quality of work life issues came upfront both in the academic and business world. This book reveals an extensive research carried out with Call Center Managers and Agents regarding the impact Quality of Work Life concept has on their organizational, and taskrelated perceptions, including turnover. The results are interesting in terms of reflecting certain solutions to be offered for the business world.

⚠️ WARNING (California Proposition 65):

This product may contain chemicals known to the State of California to cause cancer, birth defects, or other reproductive harm.

For more information, please visit www.P65Warnings.ca.gov.

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