Call Centers: Technology & Techniques,Used

Call Centers: Technology & Techniques,Used

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SKU: SONG0538726865
Brand: Brand: Cengage Learning
Sale price$67.90 Regular price$97.00
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This text develops the necessary communication, interpersonal, and problemsolving skills needed for success as a call center, customer service, or help desk representative or manager. Each topic has the necessary content to focus specifically on softskill effectiveness using a problem solving approach. The most current technology is covered, including web and ecommerce support, and Internet resources are integrated throughout. A student cd is included that contains additional cases, selfassessments, key terms with definitions, and links to useful Internet resources.

⚠️ WARNING (California Proposition 65):

This product may contain chemicals known to the State of California to cause cancer, birth defects, or other reproductive harm.

For more information, please visit www.P65Warnings.ca.gov.

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