Title
Calming Upset People With Ear: How Statements Showing Empathy, Attention, And Respect Can Quickly Defuse A Conflict (Conflict Co
Delivery time: 8-12 business days (International)
The Level Of Stress And Conflict In Todays World Is Higher Than Seen In Decades. We All Can Use Tools For Managing The Emotions This Has Caused. At The Same Time, There Also Appear To Be More High Conflict People Who Are Preoccupied With Blaming Others And Verbally Venting Or Attacking Those Around Them.Yet, These Upset Emotions And Conflicts Can Often Be Calmed Immediately Through The Use Of A Simple Ear Statement, A Method Of Verbal Communication Developed And Refined By Bill Eddy Of The High Conflict Institute Over The Past Fifteen Years And Taught To Hundreds Of Thousands Of Professionals And Individuals.Following On The Success Of His Widelyknown Biff Response Method And Books For Written Communication, This New Book Will Come In Handy When Interacting Inperson In All Kinds Of Upset Situations: Family Conflicts, Workplace Disputes, Neighbor Controversies, Angry Customers, Clients And Patients; And Any Other Setting.A Simple Statement Communicating Empathy, Attention And/Or Respect To An Angry, Sad, Mentally Ill, Or Other Upset Person At Any Time Can Work Wonders In Minutes. Yet It'S Not As Easy As It Looks. It Takes Practice And This Book Gives Over Twenty Examples Of Applying This Method In Families, Communities, Customer Relations, Workplace, Political Discussions, Business, Police Encounters, Racial Conflicts, Schools, Mental Health Settings, And Others.Empathy, Attention And Respect Are What All People Are Looking For, Especially When Upset Or In A Conflict. This Book Will Give You The Details Of How To Calm Upset People With Ear Every Day. Words Matter.
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Shipping & Returns
Shipping
We ship your order within 2–3 business days for USA deliveries and 5–8 business days for international shipments. Once your package has been dispatched from our warehouse, you'll receive an email confirmation with a tracking number, allowing you to track the status of your delivery.
Returns
To facilitate a smooth return process, a Return Authorization (RA) Number is required for all returns. Returns without a valid RA number will be declined and may incur additional fees. You can request an RA number within 15 days of the original delivery date. For more details, please refer to our Return & Refund Policy page.
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This warranty strictly does not cover damages that arose from negligence, misuse, wear and tear, or not in accordance with product instructions (dropping the product, etc.).
Warranty
We provide a 2-year limited warranty, from the date of purchase for all our products.
If you believe you have received a defective product, or are experiencing any problems with your product, please contact us.
This warranty strictly does not cover damages that arose from negligence, misuse, wear and tear, or not in accordance with product instructions (dropping the product, etc.).
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Your payment information is processed securely. We do not store credit card details nor have access to your credit card information.
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Frequently Asked Questions
- Q: What is the main purpose of the book 'Calming Upset People with EAR'? A: The book aims to provide tools for managing emotions and resolving conflicts by using EAR Statements™, which emphasize empathy, attention, and respect.
- Q: Who is the author of this book? A: The author is Bill Eddy, who has developed the EAR method and has extensive experience in conflict communication.
- Q: What topics does the book cover? A: The book covers various scenarios including family conflicts, workplace disputes, and interactions with upset individuals, providing practical examples of how to apply EAR Statements™.
- Q: How long is the book? A: The book has 142 pages, making it a concise read for those looking to improve their conflict resolution skills.
- Q: What is the publication date of this book? A: The book was published on August 24, 2021.
- Q: Is this book suitable for professionals? A: Yes, it is designed for both professionals and individuals, making it applicable in various settings such as workplaces, schools, and personal relationships.
- Q: Can the techniques in the book be practiced easily? A: While the techniques are straightforward, they require practice to be effectively implemented in real-life situations.
- Q: What are EAR Statements™? A: EAR Statements™ are a method of verbal communication that conveys empathy, attention, and respect to help calm upset individuals.
- Q: What type of binding does the book have? A: The book is available in paperback binding.
- Q: Is this book new or used? A: The item condition is new, ensuring you receive a fresh copy.