Cases in Hospitality Management: A Critical Incident Approach,New

Cases in Hospitality Management: A Critical Incident Approach,New

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SKU: DADAX047168693X
Brand: Wiley
$95.15
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Cases in Hospitality Management: A Critical Incident Approach, Second Edition is one of the few casebooks on the market that focuses specifically on hospitality management. It adopts a critical incident approach, a powerful teaching methodology whereby customers and employees are asked to identify actual experiences regarding service in the hospitality industry both positive and negative and then to describe the organizations response to it. This approach encourages thorough analysis of a prominent issue, thus highlighting the wide range of complexities that face managers on the hospitality industry on a daily basis. Cases involving many segments of the industry including airlines, railroads, private clubs, conference centers, travel agents, and restaurants are included, as are fifteen new cases and a new section on hospitality technology.

⚠️ WARNING (California Proposition 65):

This product may contain chemicals known to the State of California to cause cancer, birth defects, or other reproductive harm.

For more information, please visit www.P65Warnings.ca.gov.

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