Title
Change Paradigms in the Setting of Knowledge Management Systems (Leiden University Management Research Series),Used
Delivery time: 8-12 business days (International)
Product Description Hauke Heier examines how technologyfacilitated knowledge management initiatives can establish supportive knowledgeintensive cultures. From the Back Cover Culture is widely acknowledged as a most prominent makeorbreak factor of knowledge management systems implementation projects. Behavioral and organizational change management are critical to achieve a good fit between human factors and technology. Hauke Heier examines how technologyfacilitated knowledge management initiatives can establish supportive knowledgeintensive cultures. Based on an explorative case study of a fouryear implementation and change management project in the electrical engineering and electronics industry, he investigates the explanatory power of two complementary change management frameworks in the new setting of knowledge management systems. Thus, this study contributes to the development of theory and managerial practice toward a culture changebased implementation framework. About the Author Dr. Hauke Heier works as a research associate at European Business School (OestrichWinkel), and acts as a visiting assistant professor of business administration and information management at Leiden University School of Management and Munich Business School.
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Shipping & Returns
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We ship your order within 2–3 business days for USA deliveries and 5–8 business days for international shipments. Once your package has been dispatched from our warehouse, you'll receive an email confirmation with a tracking number, allowing you to track the status of your delivery.
Returns
To facilitate a smooth return process, a Return Authorization (RA) Number is required for all returns. Returns without a valid RA number will be declined and may incur additional fees. You can request an RA number within 15 days of the original delivery date. For more details, please refer to our Return & Refund Policy page.
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Warranty
We provide a 2-year limited warranty, from the date of purchase for all our products.
If you believe you have received a defective product, or are experiencing any problems with your product, please contact us.
This warranty strictly does not cover damages that arose from negligence, misuse, wear and tear, or not in accordance with product instructions (dropping the product, etc.).
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Your payment information is processed securely. We do not store credit card details nor have access to your credit card information.
We accept payments with :
Visa, MasterCard, American Express, Paypal, Shopify Payments, Shop Pay and more.