Title
Chief Customer Officer 2.0: How To Build Your Customerdriven Growth Engine
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One Of The Best Customer Experience Books Of All Time Bookauthoritycustomer Experience Roadmap To Transform Your Business And Culturechief Customer Officer 2.0 Will Give You A Proven Framework That Has Launched And Advanced The Customer Experience Transformation In Businesses In Every Vertical Around The World.And It Will Take Years Off Your Learning Curve.Written By Jeanne Bliss, Worldwide Authority On Customer Experience, And Preeminent Thought Leader On The Role Of The Customer Leadership Executive (Such As Chief Customer Officer, Vice President Of Customer Experience, Etc.) This Book Follows The Fivecompetency Model She Uses To Coach The Csuite And Chief Customer Officers.1. Manage And Honor Customers As Assets2. Align Around Experience3. Build A Customer Listening Path4. Proactive Experience Reliability And Innovation5. One Company Accountability, Leadership & Decision Makingchief Customer Officer 2.0 Will Get You Into Action Quickly With A United Leadership Team, And Will Shift Your Business Intent To Earning The Right To Growth By Improving Customers' Lives. Jeanne Bliss Fearlessly Shares Her Tools And Leadership 'Recipe Cards' For Leading And Enabling Your Business Transformation. And She Provides Practical Guidance On How Embed The Five Competencies Into How Your Company Develops Products, Goes To Market, Enables And Rewards People, And Conducts Annual Planning.Including Over Forty Accounts Of Actions By Customer Leadership Executives Around The World, This Is The Book You Have Been Waiting For That Tells It Like It Is And Gives You The Framework To Build Your Customerdriven Growth Engine.Jeanne Bliss Pioneered The Customer Leadership Executive Position, Holding The Role For Twenty Years At Lands' End, Allstate, Coldwell Banker, Mazda And Microsoft Corporations. Since 2002 She Has Led Customerbliss, A Preeminent Customer Experience Transformation Company Where She Helps Companies Achieve Customerdriven Growth. She Is A Worldwide Keynote Speaker, And Sought Frequently By Major Media For Her Point Of View. Jeanne Is The Cofounder Of The Customer Experience Professionals Association, Established To Advance The Worldwide Discipline Of Customer Experience And Customer Experience Practitioners. She Is Also The Bestselling Author Of Chief Customer Officer: Getting Past Lip Service To Passionate Action (2006), And I Love You More Than My Dog: Five Decisions To Drive Extreme Customer Loyalty In Good Times And Bad (2011).
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This product may contain chemicals known to the State of California to cause cancer, birth defects, or other reproductive harm.
For more information, please visit www.P65Warnings.ca.gov.
- Q: How many pages does this book have? A: This book has two hundred eighty-eight pages. It provides a comprehensive guide on transforming customer experience.
- Q: What is the binding type of this book? A: The binding type is hardcover. This durable binding ensures longevity and a premium feel.
- Q: Who is the author of this book? A: The author is Jeanne Bliss. She is a recognized authority on customer experience.
- Q: How do I implement the strategies in this book? A: You can implement the strategies by following the five-competency model outlined in the text. This framework guides leaders in enhancing customer-driven growth.
- Q: Is this book suitable for beginners in customer experience? A: Yes, this book is suitable for beginners. It provides foundational strategies for customer experience management.
- Q: What age group is this book appropriate for? A: This book is appropriate for adults and professionals in business leadership roles. It focuses on advanced customer experience concepts.
- Q: How should I store this book? A: Store this book in a cool, dry place, away from direct sunlight. This will preserve its condition and protect the hardcover.
- Q: Can this book be returned if I don't like it? A: Yes, this book can typically be returned within a specific period. Check the retailer's return policy for details.
- Q: What if the book arrives damaged? A: If the book arrives damaged, contact the seller for a replacement or refund. Most retailers have a process for reporting issues.
- Q: How do I keep my hardcover book in good condition? A: To keep your hardcover book in good condition, avoid bending the cover and store it upright. Regularly dust the cover to maintain its appearance.
- Q: Is this book helpful for improving customer loyalty? A: Yes, this book provides strategies for enhancing customer loyalty through effective experience management.
- Q: What makes this book different from others on customer experience? A: This book is unique due to its five-competency model developed by Jeanne Bliss, which has been proven across various industries.
- Q: Does this book include real-life examples? A: Yes, it includes over forty accounts of actions by customer leadership executives. These examples illustrate the application of its concepts.
- Q: Is there a digital version of this book available? A: Yes, a digital version is often available for purchase. Check with online retailers for eBook options.
- Q: Can this book help with organizational culture change? A: Yes, it provides insights on transforming business culture to prioritize customer experience and satisfaction.