Title
Chief Customer Officer 2.0: How To Build Your Customerdriven Growth Engine
Delivery time: 8-12 business days (International)
One Of The Best Customer Experience Books Of All Time Bookauthoritycustomer Experience Roadmap To Transform Your Business And Culturechief Customer Officer 2.0 Will Give You A Proven Framework That Has Launched And Advanced The Customer Experience Transformation In Businesses In Every Vertical Around The World.And It Will Take Years Off Your Learning Curve.Written By Jeanne Bliss, Worldwide Authority On Customer Experience, And Preeminent Thought Leader On The Role Of The Customer Leadership Executive (Such As Chief Customer Officer, Vice President Of Customer Experience, Etc.) This Book Follows The Fivecompetency Model She Uses To Coach The Csuite And Chief Customer Officers.1. Manage And Honor Customers As Assets2. Align Around Experience3. Build A Customer Listening Path4. Proactive Experience Reliability And Innovation5. One Company Accountability, Leadership & Decision Makingchief Customer Officer 2.0 Will Get You Into Action Quickly With A United Leadership Team, And Will Shift Your Business Intent To Earning The Right To Growth By Improving Customers' Lives. Jeanne Bliss Fearlessly Shares Her Tools And Leadership 'Recipe Cards' For Leading And Enabling Your Business Transformation. And She Provides Practical Guidance On How Embed The Five Competencies Into How Your Company Develops Products, Goes To Market, Enables And Rewards People, And Conducts Annual Planning.Including Over Forty Accounts Of Actions By Customer Leadership Executives Around The World, This Is The Book You Have Been Waiting For That Tells It Like It Is And Gives You The Framework To Build Your Customerdriven Growth Engine.Jeanne Bliss Pioneered The Customer Leadership Executive Position, Holding The Role For Twenty Years At Lands' End, Allstate, Coldwell Banker, Mazda And Microsoft Corporations. Since 2002 She Has Led Customerbliss, A Preeminent Customer Experience Transformation Company Where She Helps Companies Achieve Customerdriven Growth. She Is A Worldwide Keynote Speaker, And Sought Frequently By Major Media For Her Point Of View. Jeanne Is The Cofounder Of The Customer Experience Professionals Association, Established To Advance The Worldwide Discipline Of Customer Experience And Customer Experience Practitioners. She Is Also The Bestselling Author Of Chief Customer Officer: Getting Past Lip Service To Passionate Action (2006), And I Love You More Than My Dog: Five Decisions To Drive Extreme Customer Loyalty In Good Times And Bad (2011).
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⚠️ WARNING (California Proposition 65):
This product may contain chemicals known to the State of California to cause cancer, birth defects, or other reproductive harm.
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Shipping & Returns
Shipping
We ship your order within 2–3 business days for USA deliveries and 5–8 business days for international shipments. Once your package has been dispatched from our warehouse, you'll receive an email confirmation with a tracking number, allowing you to track the status of your delivery.
Returns
To facilitate a smooth return process, a Return Authorization (RA) Number is required for all returns. Returns without a valid RA number will be declined and may incur additional fees. You can request an RA number within 15 days of the original delivery date. For more details, please refer to our Return & Refund Policy page.
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We provide a 2-year limited warranty, from the date of purchase for all our products.
If you believe you have received a defective product, or are experiencing any problems with your product, please contact us.
This warranty strictly does not cover damages that arose from negligence, misuse, wear and tear, or not in accordance with product instructions (dropping the product, etc.).
Warranty
We provide a 2-year limited warranty, from the date of purchase for all our products.
If you believe you have received a defective product, or are experiencing any problems with your product, please contact us.
This warranty strictly does not cover damages that arose from negligence, misuse, wear and tear, or not in accordance with product instructions (dropping the product, etc.).
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Your payment information is processed securely. We do not store credit card details nor have access to your credit card information.
We accept payments with :
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Frequently Asked Questions
- Q: What is the main focus of 'Chief Customer Officer 2.0'? A: 'Chief Customer Officer 2.0' primarily focuses on transforming customer experience within organizations. It provides a framework for building a customer-driven growth engine, emphasizing the importance of managing customers as assets and aligning organizational goals around customer experience.
- Q: Who is the author of this book? A: The author of 'Chief Customer Officer 2.0' is Jeanne Bliss, a recognized authority on customer experience and a thought leader in customer leadership.
- Q: What are the five competencies outlined in the book? A: The five competencies outlined in 'Chief Customer Officer 2.0' are: 1. Manage and Honor Customers as Assets, 2. Align Around Experience, 3. Build a Customer Listening Path, 4. Proactive Experience Reliability and Innovation, and 5. One Company Accountability, Leadership & Decision Making.
- Q: How can this book help business leaders? A: 'Chief Customer Officer 2.0' provides business leaders with practical tools and strategies for improving customer experience. It helps in uniting leadership teams and shifting business focus towards earning growth by enhancing customers' lives.
- Q: What is the publication date of 'Chief Customer Officer 2.0'? A: 'Chief Customer Officer 2.0' was published on June 15, 2015.
- Q: What type of binding does this book have? A: 'Chief Customer Officer 2.0' is available in a hardcover binding, providing durability and a professional appearance.
- Q: How many pages is the book? A: 'Chief Customer Officer 2.0' contains 288 pages, offering a comprehensive guide to customer experience transformation.
- Q: Is 'Chief Customer Officer 2.0' suitable for all types of businesses? A: 'Chief Customer Officer 2.0' is applicable to businesses across various industries as it addresses universal principles of customer experience and leadership.
- Q: Are there real-world examples in the book? A: Yes, 'Chief Customer Officer 2.0' includes over forty accounts of actions taken by Customer Leadership Executives worldwide, providing practical insights into successful customer experience strategies.
- Q: What previous works has Jeanne Bliss authored? A: Jeanne Bliss is also the author of 'Chief Customer Officer: Getting Past Lip Service to Passionate Action' and 'I Love You More than My Dog: Five Decisions to Drive Extreme Customer Loyalty in Good Times and Bad'.