Title
Cisco Unified Contact Center Enterprise (Ucce): Ip Communications) (Networking Technology: Ip Communications)
Delivery time: 8-12 business days (International)
Cisco Unified Contact Center Enterprise (Ucce)The Complete Guide To Managing Ucce Environments: Tips, Tricks, Best Practices, And Lessons Learnedgary Fordcisco Unified Contact Center Enterprise (Ucce) Integrates Multiple Components And Can Serve A Wide Spectrum Of Business Requirements. In This Book, Gary Ford, An Experienced Cisco Ucce Consultant Brings Together All The Guidance You Need To Optimally Configure And Manage Ucce In Any Environment.The Author Shares Indepth Insights Covering Both The Enterprise And Hosted Versions Of Ucce. He Presents An Administrators View Of How To Perform Key Ucce Tasks And Why They Work As They Do. He Thoroughly Addresses Application Configuration, Agents, Scripting, Ivr, Dial Plans, Ucm, Error Handling, Reporting, Metrics, And Many Other Key Topics.Youll Find Proven, Standardized Configuration Examples That Help Eliminate Errors And Reduce Downtime, Stepbystep Walkthroughs Of Several Actual Configurations, And Thorough Coverage Of Monitoring And Troubleshooting Ucce Systems.Cisco Unified Contact Center Enterprise (Ucce) Is An Indispensable Resource To Help You Deploy And Operate Ucce Systems Reliably And Efficiently.Gary Ford Has Spent More Than 13 Years Designing, Deploying, And Maintaining Cisco Telephony And Contact Center Solutions Together With Several Of The Worlds Largest Systems Integration Companies, Cisco Atps, And Customers. He Was First Introduced To Contact Centers In 1997 While Working For British Telecom (Bt) As A Test Engineer Tasked With Integrating The Geotel Icr Platform Into Bts Core Telephony Network. After Cisco Acquired Geotel, Fords Role Evolved To Include Broader Cisco Contact Center And Unified Communications Consulting. He Holds A Bachelors Of Engineering Degree In Computer Systems Engineering, The Status Of Chartered Engineer, And Several Cisco, Microsoft, And Businessrelated Professional Qualifications. Understand The Cisco Unified Contact Center Product Portfolio And Platform Architecture Choose The Right Singlesite, Multisite, Or Clustered Deployment Model For Your Environment Take A Lifecycle Services Approach To Ucce Deployment And Application Configurationincluding Preparation, Planning, Design, And Implementation Implement Traditional, Currentgeneration, And Nextgeneration Call Routing Master The Latest Best Practices For Call Flow Scripting Understand Ucces Nodes And Distributed Processes And Build A Clean System Startup Sequence Design, Implement, And Deliver Unified Cm/Ip Ivr Solutions Set Up And Efficiently Manage Ucce Databases Make The Most Of Ucces Reporting Tools Create Advanced Applications With Datadriven Routing Effectively Maintain Any Ucce Deployment, Including Older Versions Use A Bestpractice Methodology For Troubleshooting, And Master Valuable, Littleknown Cisco Diagnostic Toolsthis Ip Communications Book Is Part Of The Cisco Press Networking Technology Series. Ip Communications Titles From Cisco Press Help Networking Professionals Understand Voice And Ip Telephony Technologies, Plan And Design Converged Networks, And Implement Networksolutions For Increased Productivity.
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⚠️ WARNING (California Proposition 65):
This product may contain chemicals known to the State of California to cause cancer, birth defects, or other reproductive harm.
For more information, please visit www.P65Warnings.ca.gov.
Shipping & Returns
Shipping
We ship your order within 2–3 business days for USA deliveries and 5–8 business days for international shipments. Once your package has been dispatched from our warehouse, you'll receive an email confirmation with a tracking number, allowing you to track the status of your delivery.
Returns
To facilitate a smooth return process, a Return Authorization (RA) Number is required for all returns. Returns without a valid RA number will be declined and may incur additional fees. You can request an RA number within 15 days of the original delivery date. For more details, please refer to our Return & Refund Policy page.
Shipping & Returns
Shipping
We ship your order within 2–3 business days for USA deliveries and 5–8 business days for international shipments. Once your package has been dispatched from our warehouse, you'll receive an email confirmation with a tracking number, allowing you to track the status of your delivery.
Returns
To facilitate a smooth return process, a Return Authorization (RA) Number is required for all returns. Returns without a valid RA number will be declined and may incur additional fees. You can request an RA number within 15 days of the original delivery date. For more details, please refer to our Return & Refund Policy page.
Warranty
We provide a 2-year limited warranty, from the date of purchase for all our products.
If you believe you have received a defective product, or are experiencing any problems with your product, please contact us.
This warranty strictly does not cover damages that arose from negligence, misuse, wear and tear, or not in accordance with product instructions (dropping the product, etc.).
Warranty
We provide a 2-year limited warranty, from the date of purchase for all our products.
If you believe you have received a defective product, or are experiencing any problems with your product, please contact us.
This warranty strictly does not cover damages that arose from negligence, misuse, wear and tear, or not in accordance with product instructions (dropping the product, etc.).
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Visa, MasterCard, American Express, Paypal, Shopify Payments, Shop Pay and more.
Secure Payment
Your payment information is processed securely. We do not store credit card details nor have access to your credit card information.
We accept payments with :
Visa, MasterCard, American Express, Paypal, Shopify Payments, Shop Pay and more.