Title
Cmo servir con excelencia: Un sistema al alcance de su equipo de trabajo (Spanish Edition),Used
Delivery time: 8-12 business days (International)
La calidad de los servicios es un tema pendiente, especialmente en los pases latinoamericanos. Sin embargo, si las empresas quieren mantener su competitividad, debern dar un salto de calidad en sus servicios. Los servicios han sido siempre conceptualizados como difciles de objetivar y controlar tal como se hace con los procesos productivos de bienes. De hecho, la Calidad ha nacido en un mbito de manufactura, pero la realidad ha demostrado que no alcanza con tratar a los servicios como un subgrupo de productos, sino que requiere profundizar en sus particularidades. Otro hecho relevante es que calidad se ha transformado en sinnimo de normas que deben ser implementadas slo por expertos. He descubierto que hay maneras mucho ms graduales y efectivas de implementar sistemas que mejoren la calidad, que los mtodos que ponen un manto de misterio y de complejidad a algo que debe ser natural y cercano a cada trabajador de servicios. Como resultado presento un mtodo til para cualquiera que desee prestar un servicio excelente, ya sea la cabeza de la organizacin, el responsable de un departamento, o un trabajador que quiera hacer de su labor una obra maestra de servicio.
By changing our most important processes and
products, we have already made a big leap forward. This ranges from the
increased use of more sustainable fibers to the use of more
environmentally friendly printing processes to the development of
efficient waste management in our value chain.
Shipping & Returns
Shipping
We ship your order within 2–3 business days for USA deliveries and 5–8 business days for international shipments. Once your package has been dispatched from our warehouse, you'll receive an email confirmation with a tracking number, allowing you to track the status of your delivery.
Returns
To facilitate a smooth return process, a Return Authorization (RA) Number is required for all returns. Returns without a valid RA number will be declined and may incur additional fees. You can request an RA number within 15 days of the original delivery date. For more details, please refer to our Return & Refund Policy page.
Shipping & Returns
Shipping
We ship your order within 2–3 business days for USA deliveries and 5–8 business days for international shipments. Once your package has been dispatched from our warehouse, you'll receive an email confirmation with a tracking number, allowing you to track the status of your delivery.
Returns
To facilitate a smooth return process, a Return Authorization (RA) Number is required for all returns. Returns without a valid RA number will be declined and may incur additional fees. You can request an RA number within 15 days of the original delivery date. For more details, please refer to our Return & Refund Policy page.
Warranty
We provide a 2-year limited warranty, from the date of purchase for all our products.
If you believe you have received a defective product, or are experiencing any problems with your product, please contact us.
This warranty strictly does not cover damages that arose from negligence, misuse, wear and tear, or not in accordance with product instructions (dropping the product, etc.).
Warranty
We provide a 2-year limited warranty, from the date of purchase for all our products.
If you believe you have received a defective product, or are experiencing any problems with your product, please contact us.
This warranty strictly does not cover damages that arose from negligence, misuse, wear and tear, or not in accordance with product instructions (dropping the product, etc.).
Secure Payment
Your payment information is processed securely. We do not store credit card details nor have access to your credit card information.
We accept payments with :
Visa, MasterCard, American Express, Paypal, Shopify Payments, Shop Pay and more.
Secure Payment
Your payment information is processed securely. We do not store credit card details nor have access to your credit card information.
We accept payments with :
Visa, MasterCard, American Express, Paypal, Shopify Payments, Shop Pay and more.