Title
Communication, Conflict, and the Management of Difference,New
Delivery time: 8-12 business days (International)
Humans make distinctions constantly; those distinctions can be barriers, obstacles, or opportunities. Conflict exists when the differences we notice challenge uswhen they require work to make them livable. The work of conflict involves making decisions about how to act in a specific situation and how to respond to the actions of others. It means engaging in the potentially hard work of interpreting, thinking in new ways, and creating effective resources for change. The actions, responses, and interpretive schemes that emerge between or among the parties in a conflict determine whether the management of difference moves toward harm or toward value. This book issues an invitation to engage in a thoughtful dialogue about human difference, conflict, and communication. The authors draw numerous examples from their work in mediation; they discuss a variety of definitions, practical tools, models, and theories to help analyze conflict and to manage differences. They encourage readers to learn how communication competence can move discussions away from harmful interactions and empower parties to expand their options. The appendix provides a wealth of information in a succinct format. It discusses basic communication skills; introduces a number of alternative dispute resolution methods, including negotiation, mediation, facilitation, collaboration, and public engagement; and concludes with practical information about dialogue as an important approach to differences.Title of related interest available from Waveland Press: Isaacson et al., Mediation: Empowerment in Conflict Management, Third Edition (ISBN 9781478639930).
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Shipping & Returns
Shipping
We ship your order within 2–3 business days for USA deliveries and 5–8 business days for international shipments. Once your package has been dispatched from our warehouse, you'll receive an email confirmation with a tracking number, allowing you to track the status of your delivery.
Returns
To facilitate a smooth return process, a Return Authorization (RA) Number is required for all returns. Returns without a valid RA number will be declined and may incur additional fees. You can request an RA number within 15 days of the original delivery date. For more details, please refer to our Return & Refund Policy page.
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This warranty strictly does not cover damages that arose from negligence, misuse, wear and tear, or not in accordance with product instructions (dropping the product, etc.).
Warranty
We provide a 2-year limited warranty, from the date of purchase for all our products.
If you believe you have received a defective product, or are experiencing any problems with your product, please contact us.
This warranty strictly does not cover damages that arose from negligence, misuse, wear and tear, or not in accordance with product instructions (dropping the product, etc.).
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Your payment information is processed securely. We do not store credit card details nor have access to your credit card information.
We accept payments with :
Visa, MasterCard, American Express, Paypal, Shopify Payments, Shop Pay and more.