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Comparative Perspectives On Egovernment: Serving Today And Building For Tomorrow,New
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In the 1990s, many governments began to use information and communications technologies, especially Internet applications, to improve the efficiency and economy of government operations and to provide their citizens, the business community, and government officials with information and services. The goal of egovernment is to become entrenched in the everyday lives of these people so that they become reliant on Internet access to government. Comparative Perspectives on Egovernment draws upon the expertise of its contributors, who have conducted research and policy analyses related to government information policy and egovernment, and who have published previously in these areas. The focus of coverage is on five countries (Australia, Canada, New Zealand, the United Kingdom, and the United States) and topical issues such as the digital divide, the balance between access and security in the aftermath of 911, trust in government, the citizen's perspective on egovernment, and the evaluation of government Web sites. The book addresses the need to understand the phenomenon of egovernment better_its development, mission and goals, success in achieving those goals, and future plans_extending an inquiry to both developed and developing countries. An additional need for detailed crosscountry analyses and comparisons, introduced here, is also addressed.
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