Title
CompetenceBased Assessment Techniques (Practical Trainer),Used
Delivery time: 8-12 business days (International)
Competencebased assessment has become the norm since this bestselling book was first published. It is now viewed in most organizations as essential that workplace efficiency is measured by occupational standards but this can seem a complex area for many trainers.This revised second edition provides trainers and students with a critical guide to the key principles, methods, implications and benefits of competencebased techniques. Drawing from her own extensive experience, Shirley Fletcher offers practical and authoritative guidance for all trainers and managers using, or wanting to use, this form of workbased assessment. In Part One she explains what competencebased assessment is, its purposes and uses, and looks at the different systems in existence. Part Two gives advice on implementation and examines in particular: setting performance criteria; collecting evidence of competence; matching evidence against standards or criteria; occupational; and behavioural competence.
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Shipping & Returns
Shipping
We ship your order within 2–3 business days for USA deliveries and 5–8 business days for international shipments. Once your package has been dispatched from our warehouse, you'll receive an email confirmation with a tracking number, allowing you to track the status of your delivery.
Returns
To facilitate a smooth return process, a Return Authorization (RA) Number is required for all returns. Returns without a valid RA number will be declined and may incur additional fees. You can request an RA number within 15 days of the original delivery date. For more details, please refer to our Return & Refund Policy page.
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We provide a 2-year limited warranty, from the date of purchase for all our products.
If you believe you have received a defective product, or are experiencing any problems with your product, please contact us.
This warranty strictly does not cover damages that arose from negligence, misuse, wear and tear, or not in accordance with product instructions (dropping the product, etc.).
Warranty
We provide a 2-year limited warranty, from the date of purchase for all our products.
If you believe you have received a defective product, or are experiencing any problems with your product, please contact us.
This warranty strictly does not cover damages that arose from negligence, misuse, wear and tear, or not in accordance with product instructions (dropping the product, etc.).
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Secure Payment
Your payment information is processed securely. We do not store credit card details nor have access to your credit card information.
We accept payments with :
Visa, MasterCard, American Express, Paypal, Shopify Payments, Shop Pay and more.