Competing for Customers: Why Delivering Business Outcomes is Critical in the Customer First Revolution,Used

Competing for Customers: Why Delivering Business Outcomes is Critical in the Customer First Revolution,Used

In Stock
SKU: SONG0134172205
Brand: Pearson FT Press
$20.54
Quantity
Add to wishlist
Add to compare

Processing time: 1-3 days

US Orders Ships in: 3-5 days

International Orders Ships in: 8-12 days

Return Policy: 15-days return on defective items

Payment Option
Payment Methods

Help

If you have any questions, you are always welcome to contact us. We'll get back to you as soon as possible, withing 24 hours on weekdays.

Customer service

All questions about your order, return and delivery must be sent to our customer service team by e-mail at yourstore@yourdomain.com

Sale & Press

If you are interested in selling our products, need more information about our brand or wish to make a collaboration, please contact us at press@yourdomain.com

Businesstobusiness customer expectations have changed. To surviveand thrivein todays economy, where customers are constantly reevaluating their purchases and looking at options never available before, you need to deliver business outcomes, not features and functionality.Suddenly, your sale is no longer a onetime event: its a relationship that demands continuous care and nurturing. You need to constantly deliver, measure, and demonstrate the value you create for your customers.Like it or not, its your job to make sure your customers succeedand keep on succeedingwith what youve sold them. That job has a name: Customer Success.Delivering customer success means radically changing the way you engage with customersfrom sales, to marketing, to engineering and support. This book gives you a complete framework for doing just that. Step by step, youll learn how to make sure your customers are achieving business outcomes from your offeringsnow, next year, and for years to come.Embed customer success in your organizational DNA, in 3 steps:Listen:Truly understand what it means for your customers to succeed with your offeringsEngage:Start a productive dialogue, collaborate to solve problems, and promote awareness of the value you createEnsure:Innovate to deliver on your promises, prove it to the customer, and build retention

⚠️ WARNING (California Proposition 65):

This product may contain chemicals known to the State of California to cause cancer, birth defects, or other reproductive harm.

For more information, please visit www.P65Warnings.ca.gov.

Recently Viewed