Complaint Management: The Heart of CRM,Used

Complaint Management: The Heart of CRM,Used

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SKU: SONG0324202644
UPC: 9780324202649
Brand: South-Western Educational Pub
Condition: Used
Regular price$42.20
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Every company strives for increasing customer satisfaction and loyalty. But, without effective complaint management, it's only a matter of time before the seemingly sweet companyclient relationship may turn sour. Drawing from their extensive experience in customer service, Stauss and Seidel deliver thorough coverage of complaint management, from helping readers understand why customers complain to illustrating how to handle customer complaints to effectively measuring and analyzing complaints.

⚠️ WARNING (California Proposition 65):

This product may contain chemicals known to the State of California to cause cancer, birth defects, or other reproductive harm.

For more information, please visit www.P65Warnings.ca.gov.

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