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Comprehensive SelfStudy Manual for Retail Readiness Certification Prep,Used
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Product Description Get prepared for the National Retail Federation (NRF) Foundation's National Professional Certification in Customer Service! Retail Readiness is an online and/or printbased certification prep program. The comprehensive online prep course covers retail, customer service, and selling. The Retail Readiness text serves as an optional print resource and study tooluse it alone or to support the online materials. All solutions are included right in the text to make preparation easy and complete. So, the choice is yoursonline, print, or both. These materials provide a strong foundation in customer service, retail, and selling and prepare users for the Certification Exam. About the Author Career Solutions Training Group (CSTG) is a company of experienced forwardlooking educators, trainers, and business professionals with a focus on sharpening workplace readiness skills for the 21st Century. CSTG provides consulting services to educational institutions and government agencies and their business partners. They also produce unique and highly effective publications for a wide range of education and training situations.Cynthia L. Greene taught business education at the high school level for 25 years. She taught in the Fulton County School System in Atlanta, Georgia, where she was a Cooperative Business Education Coordinator and chair of the business and career and technical education department. Cynthia has been active in the National Business Education Association (NBEA), serving on the Entrepreneurship Standards Committee as a writer and reviewer and as a writer for the Entrepreneurship Lesson Plans.
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