Conducting a Contact Center Assessment,Used
Conducting a Contact Center Assessment,Used

Conducting a Contact Center Assessment,Used

In Stock
SKU: SONG1481865277
Brand: CREATESPACE
Condition: Used
$23.00
Quantity
Add to wishlist
Add to compare
Sold by Ergodebooks, an authorized reseller.

Processing time: 1-3 days

US Orders Ships in: 3-5 days

International Orders Ships in: 8-12 days

Return Policy: 15-days return on defective items

Payment Option
Payment Methods

Help

If you have any questions, you are always welcome to contact us. We'll get back to you as soon as possible, withing 24 hours on weekdays.

Customer service

All questions about your order, return and delivery must be sent to our customer service team by e-mail at yourstore@yourdomain.com

Sale & Press

If you are interested in selling our products, need more information about our brand or wish to make a collaboration, please contact us at press@yourdomain.com

How to evaluate the efficiency of your contact center operation, including key benchmarks and metrics relevant to process improvement, customer relationship management, knowledge management, human resources, workforce management, information technology and quality assurance.Discovery explains the Areas of Focus (Efficiency, Effectiveness, Capability and Differentiation), Functions (Customerfacing, Support, and Analytics), and Classifications that constitute the basis of a contact centre assessment. Efficiency considers aspects of Operations, Workforce Management and Process Management. Effectiveness deals with Customer Relationship Management, Knowledge Management, and Quality Assurance. Capability delves into Human Resources and Information Technology. Differentiation looks at the elements that separate the contact centre from competitors. Assessment Outputs explains how to analyse and present the data gathered during the assessment.

⚠️ WARNING (California Proposition 65):

This product may contain chemicals known to the State of California to cause cancer, birth defects, or other reproductive harm.

For more information, please visit www.P65Warnings.ca.gov.

Recently Viewed