Title
Conflict 101: A Manager's Guide to Resolving Problems So Everyone Can Get Back to Work,Used
Delivery time: 8-12 business days (International)
Learn how conflict is created, how to respond to it, and how to manage it more effectively so that your team can get back to doing what it does best: producing top results for your organization.From mild disagreements to major personnel blowouts, conflict in the workplace is unavoidable. Conflict 101 employs research, humor, and relatable anecdotes to help readers more deeply understand: what it takes to build trust, harness negative emotions, encourage apologies and forgiveness, use a solutionseeking approach, and say what needs to be said in the workplace to move past conflicts.Whether its a fight over resources, a disagreement about how to get things done, or an argument stemming from perceived differences in identities or values, the managers role is to navigate relationships, build compromises, and encourage better collaboration.In doing so, youll not only become a stronger manageryoull build a much stronger team.
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Shipping & Returns
Shipping
We ship your order within 2–3 business days for USA deliveries and 5–8 business days for international shipments. Once your package has been dispatched from our warehouse, you'll receive an email confirmation with a tracking number, allowing you to track the status of your delivery.
Returns
To facilitate a smooth return process, a Return Authorization (RA) Number is required for all returns. Returns without a valid RA number will be declined and may incur additional fees. You can request an RA number within 15 days of the original delivery date. For more details, please refer to our Return & Refund Policy page.
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We provide a 2-year limited warranty, from the date of purchase for all our products.
If you believe you have received a defective product, or are experiencing any problems with your product, please contact us.
This warranty strictly does not cover damages that arose from negligence, misuse, wear and tear, or not in accordance with product instructions (dropping the product, etc.).
Warranty
We provide a 2-year limited warranty, from the date of purchase for all our products.
If you believe you have received a defective product, or are experiencing any problems with your product, please contact us.
This warranty strictly does not cover damages that arose from negligence, misuse, wear and tear, or not in accordance with product instructions (dropping the product, etc.).
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Your payment information is processed securely. We do not store credit card details nor have access to your credit card information.
We accept payments with :
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Frequently Asked Questions
- Q: What is 'Conflict 101: A Manager's Guide to Resolving Problems' about? A: This book provides insights into understanding and managing workplace conflict, offering strategies to build trust, navigate disagreements, and promote collaboration among team members.
- Q: Who is the author of this book? A: The author of 'Conflict 101' is Susan H. Shearouse, who focuses on conflict management in professional settings.
- Q: How many pages does the book have? A: The book contains a total of 272 pages.
- Q: What is the publication date of this book? A: The book was published on May 11, 2011.
- Q: What type of binding does the book have? A: The book is available in paperback binding.
- Q: Is this book suitable for new managers? A: Yes, 'Conflict 101' is designed to assist both new and experienced managers in handling workplace conflicts effectively.
- Q: What topics does the book cover regarding conflict resolution? A: The book covers various topics including building trust, managing emotions, encouraging apologies, and employing solution-seeking approaches to resolve conflicts.
- Q: Does the book include real-life examples? A: Yes, 'Conflict 101' incorporates research, humor, and relatable anecdotes to illustrate conflict management strategies.
- Q: Can this book help improve team collaboration? A: Absolutely, the strategies discussed in the book aim to enhance team collaboration by addressing and resolving conflicts effectively.
- Q: Is there any specific edition of the book? A: The edition of the book is illustrated, providing visual aids to enhance understanding.