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Consumer Voice and Choice in LongTerm Care,Used
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IMPROVE LONGTERM CARE WITH NEW CUSTOMER PARTICIPATION METHODSProviding clear guidance on how to apply new customer satisfaction models to the quality of longterm care, this collection reviews how consumers contribute to, and assist in, the management of their own longterm care. The latest issues and ideas are provided for the following aspects of research and management: Development and Planning Strategies Consumer Satisfaction Measurement Models Consumer Satisfaction and Quality Improvement Models Development of Case Management GuidelinesFrom reviewing the important factors and challenges that influence consumer choice to exploring the approaches required to evaluate needs, preferences, and perspectives, this new and valuable resource is a musthave reference for the improvement of longterm care in both the institutional and community settings.
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