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Contextual Design: Defining CustomerCentered Systems (Interactive Technologies),Used
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This book introduces a customercentered approach to business by showing how data gathered from people while they work can drive the definition of a product or process while supporting the needs of teams and their organizations. This is a practical, handson guide for anyone trying to design systems that reflect the way customers want to do their work. The authors developed Contextual Design, the method discussed here, through their work with teams struggling to design products and internal systems. In this book, you'll find the underlying principles of the method and how to apply them to different problems, constraints, and organizational situations.Contextual Design enables you to+ gather detailed data about how people work and use systems+ develop a coherent picture of a whole customer population+ generate systems designs from a knowledge of customer work+ diagram a set of existing systems, showing their relationships, inconsistencies, redundancies, and omissions
⚠️ WARNING (California Proposition 65):
This product may contain chemicals known to the State of California to cause cancer, birth defects, or other reproductive harm.
For more information, please visit www.P65Warnings.ca.gov.
- Q: What is the main focus of 'Contextual Design'? A: The main focus of 'Contextual Design' is to introduce a customer-centered approach to business, utilizing data gathered from users to define products or processes that meet their needs.
- Q: Who are the authors of this book? A: The book is authored by Karen Holtzblatt, who is known for her work on customer-centered design methodologies.
- Q: What is the publication date of 'Contextual Design'? A: The book was published on September 15, 1997.
- Q: How many pages does the book have? A: The book contains 496 pages.
- Q: What edition of the book is available? A: This is the first edition of 'Contextual Design'.
- Q: What type of binding does the book have? A: The book is available in paperback binding.
- Q: Is the book suitable for beginners in design? A: Yes, 'Contextual Design' is a practical, hands-on guide that is suitable for anyone trying to design systems, including beginners.
- Q: What are some key methods discussed in the book? A: The book discusses methods for gathering detailed data about user work, developing coherent pictures of customer populations, and generating system designs based on this knowledge.
- Q: Can this book help with internal system design? A: Yes, the principles in 'Contextual Design' can be applied to both product design and the design of internal systems within organizations.
- Q: What category does this book fall under? A: The book falls under the category of Drafting & Presentation.