Title
Cool Tools for Hot Topics: Group Tools to Facilitate Meetings When Things Are Hot (The Little Books of Justice and Peacebuilding,New
Delivery time: 8-12 business days (International)
Some subjects seem too hot for a group to discuss sanely. Let Ron Kraybill, professor of Conflict Studies, show you how to help people hear each other when they feel like shouting.Here is how to focus on the issues at stake rather than having a war of personalities; how to employ actual practices for better understanding (interviews, smallgroup discussions, rolereversal presentations); and how to move a group toward making a decision that all can honestly support.Lead author Ron Kraybill is a professor of Conflict Studies in the Conflict Transformation Program at Eastern Mennonite University, Harrisonburg, Virginia. During the years of the South African political transition, he trained local, regional, and national leadership in negotiation and mediation skills and served as a training advisor to the National Peace Accord.Cool Tools is rich in anecdotes and practical howto for any group faced with tensionfilled decisionmaking.A book in the Little Books of Justice and Peacebuilding series.
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Shipping & Returns
Shipping
We ship your order within 2–3 business days for USA deliveries and 5–8 business days for international shipments. Once your package has been dispatched from our warehouse, you'll receive an email confirmation with a tracking number, allowing you to track the status of your delivery.
Returns
To facilitate a smooth return process, a Return Authorization (RA) Number is required for all returns. Returns without a valid RA number will be declined and may incur additional fees. You can request an RA number within 15 days of the original delivery date. For more details, please refer to our Return & Refund Policy page.
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Warranty
We provide a 2-year limited warranty, from the date of purchase for all our products.
If you believe you have received a defective product, or are experiencing any problems with your product, please contact us.
This warranty strictly does not cover damages that arose from negligence, misuse, wear and tear, or not in accordance with product instructions (dropping the product, etc.).
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