Title
Creating Doityourself Customers: How Great Customer Experiences Build Great Companies,Used
Delivery time: 8-12 business days (International)
More Than 65 Percent Of Southwest Airlines Customers Book Tickets Themselves On Southwest.Com. The Self Checkout Available In More Than 1,000 Home Depot Stores Contributed To A 7.3 Percent Increase In The Average Customer Transaction. Customers Are Creating Doityourself Teddy Bears At Buildabear Workshops And Designing Doityourself Shoes At Nikeid.Com. Everyday, New Ways Of Involving Customers In Businesses Are Emerging, Evolving, And Gaining Wider Acceptance. Customer Satisfaction Is High In These Doityourself Experiences Because Customers Save Time, Have More Control, And Achieve Selfmade Results. In Creating Doityourself Customers: How Great Customer Experiences Build Great Companies, Veteran Business Consultants Peter C. Honebein And Roy F. Cammarano Show Anyone Who Serves Customers, From Ceos To Frontline Associates, How To Lead The Creation Of Truly Outstanding Customer Experiences. This Book Justly Emphasizes That For Customers To Perform, Businesses Must Wrap Their Goods And Services With Performanceenhancing Experiences. Customers Need Vision So They Know What They Are Expected To Do. They Need Access To Tools That Enable Them To Perform. They Need Incentives To Motivate Desired Performances. And They Need Expertise So They Can Perform Tasks Competently. The Authors Call The Orchestration Of These Four Strategies A Coproduction Experience, And It Forms The Foundation For How Businesses Create Doityourself Customers. Through The Principles Of Customer Codesign, Cocreation, And Coproduction, Business Owners, Leaders, And Employees Can Champion The Ideals Of Great Experiences For Customers And Become Leaders In The Doityourself Economy. The Results Are Clear: Greater Customer Satisfaction, Trust, Loyalty, And Lifetime Valuethe Cornerstones Of A Great Company.
By changing our most important processes and
products, we have already made a big leap forward. This ranges from the
increased use of more sustainable fibers to the use of more
environmentally friendly printing processes to the development of
efficient waste management in our value chain.
⚠️ WARNING (California Proposition 65):
This product may contain chemicals known to the State of California to cause cancer, birth defects, or other reproductive harm.
For more information, please visit www.P65Warnings.ca.gov.
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Shipping & Returns
Shipping
We ship your order within 2–3 business days for USA deliveries and 5–8 business days for international shipments. Once your package has been dispatched from our warehouse, you'll receive an email confirmation with a tracking number, allowing you to track the status of your delivery.
Returns
To facilitate a smooth return process, a Return Authorization (RA) Number is required for all returns. Returns without a valid RA number will be declined and may incur additional fees. You can request an RA number within 15 days of the original delivery date. For more details, please refer to our Return & Refund Policy page.
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Warranty
We provide a 2-year limited warranty, from the date of purchase for all our products.
If you believe you have received a defective product, or are experiencing any problems with your product, please contact us.
This warranty strictly does not cover damages that arose from negligence, misuse, wear and tear, or not in accordance with product instructions (dropping the product, etc.).
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Frequently Asked Questions
- Q: What is the main focus of the book 'Creating Do-It-Yourself Customers'? A: The book emphasizes how businesses can enhance customer experiences by involving them in the production process, ultimately leading to greater satisfaction and loyalty.
- Q: Who are the authors of this book? A: The book is authored by Peter C. Honebein and Roy F. Cammarano, both of whom are veteran business consultants.
- Q: What strategies do the authors propose for creating do-it-yourself customers? A: The authors propose four key strategies: providing vision, access to tools, incentives, and expertise to enable customers to perform tasks competently.
- Q: What is the significance of coproduction experiences mentioned in the book? A: Coproduction experiences refer to the collaborative process between businesses and customers, which enhances the overall experience and satisfaction by allowing customers to contribute actively.
- Q: How many pages does the book contain? A: The book contains 272 pages.
- Q: What type of binding does this book have? A: The book is available in hardcover binding.
- Q: When was 'Creating Do-It-Yourself Customers' published? A: The book was published on August 30, 2005.
- Q: What category does this book fall under? A: This book is categorized under Marketing.
- Q: What condition is the book in? A: The book is listed as being in good condition.
- Q: How can this book benefit business leaders and employees? A: It provides insights into enhancing customer experiences, which can lead to increased customer trust, loyalty, and lifetime value for businesses.