Title
Crisis Communications (Routledge Communication Series),Used
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Crisis Communications: A Casebook Approach presents case studies of organizational, corporate, and individual crises, and analyzes the communication responses to these situations. Demonstrating how professionals prepare for and respond to crises, as well as how they develop communications plans, this essential text explores crucial issues concerning communication with the news media, employees, and consumers in times of crisis. Author Kathleen FearnBanks addresses how to choose the best possible words to convey a message, the best method for delivering the message, and the precise and most appropriate audience, in addition to illustrating how to avoid potential mismanagement.The fifth edition of Crisis Communications includes updated cases that provide wider coverage of international crises and media technologies. It includes a new section on social media in crisis communication scenarios and includes additional comments from social media experts throughout various chapters. New case studies include 'Police Departments and Community Trust,' 'The Oso Mudslide in Washington,' 'School Shootings: Communications To and For Children,' and two additional international case studies 'Ebola Strikes Liberia: Firestone Strikes Ebola' and 'Nut Rage and Korean Airlines.' Previous case studies no longer in this edition can be found on the books companion website, which also includes the Instructors Manual with exercises in crisis responses, guidelines for crisis manual preparation, and other teaching tools: www.routledge.com/cw/fearnbanks.Looking at both classic and modern cases in realworld situations, Crisis Communications provides students with realworld perspectives and insights for professional responses to crises. It is intended for use in crisis communications, crisis management, and PR case studies courses.Also available for use with this text is the Student Workbook to Accompany Crisis Communications, providing additional discussion questions, activities, key terms, case exercises, and further content for each chapter.
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- Q: What is the main focus of 'Crisis Communications: A Casebook Approach'? A: The book focuses on case studies of organizational, corporate, and individual crises, analyzing communication responses to these situations and providing insights on preparing for and managing crises.
- Q: Who is the author of this book? A: The author of 'Crisis Communications' is Kathleen Fearn-Banks.
- Q: What new content is included in the fifth edition of this book? A: The fifth edition includes updated cases, a new section on social media in crisis communication, and additional insights from social media experts.
- Q: How many pages does this book have? A: The book contains 438 pages.
- Q: What type of binding does this book have? A: This book is available in paperback binding.
- Q: Is there any additional material available to accompany this book? A: Yes, there is a Student Workbook available that provides discussion questions, activities, and key terms related to each chapter.
- Q: When was 'Crisis Communications' published? A: The book was published on September 27, 2016.
- Q: What are some case studies discussed in the book? A: Notable case studies include 'Police Departments and Community Trust,' 'The Oso Mudslide in Washington,' and 'Ebola Strikes Liberia: Firestone Strikes Ebola'.
- Q: Who is this book intended for? A: The book is intended for students and professionals studying crisis communications, crisis management, and PR case studies.
- Q: Can I find older case studies from previous editions? A: Yes, previous case studies that are no longer included can be found on the book's companion website.