
Title

Crisis Management: Leading in the New Strategy Landscape,New
Delivery time: 8-12 business days (International)
Offering a strategic orientation to crisis management, this fully updated edition of Crisis Management: Leading in the New Strategy Landscape, Second Edition by William 'Rick' Crandall, John A. Parnell, and John E. Spillan helps readers understand the importance of planning for crises within the wider framework of an organization's regular strategic management process. This strikingly engaging and easytofollow text focuses on a fourstage crisis management framework: 1) Landscape Survey: identifying potential crisis vulnerabilities, 2) Strategic Planning: organizing the crisis management team and writing the plan, 3) Crisis Management: addressing the crisis when it occurs, and 4) Organizational Learning: applying lessons from crises so they will be prevented or mitigated in the future.
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Shipping & Returns
Shipping
We ship your order within 2–3 business days for USA deliveries and 5–8 business days for international shipments. Once your package has been dispatched from our warehouse, you'll receive an email confirmation with a tracking number, allowing you to track the status of your delivery.
Returns
To facilitate a smooth return process, a Return Authorization (RA) Number is required for all returns. Returns without a valid RA number will be declined and may incur additional fees. You can request an RA number within 15 days of the original delivery date. For more details, please refer to our Return & Refund Policy page.
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Warranty
We provide a 2-year limited warranty, from the date of purchase for all our products.
If you believe you have received a defective product, or are experiencing any problems with your product, please contact us.
This warranty strictly does not cover damages that arose from negligence, misuse, wear and tear, or not in accordance with product instructions (dropping the product, etc.).
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Frequently Asked Questions
- Q: What is the main focus of 'Crisis Management: Leading in the New Strategy Landscape'? A: The book focuses on a four-stage crisis management framework that helps organizations plan for and respond to crises within their regular strategic management processes.
- Q: Who are the authors of this book? A: The authors of 'Crisis Management: Leading in the New Strategy Landscape' are William 'Rick' Crandall, John A. Parnell, and John E. Spillan.
- Q: Is this book suitable for beginners in crisis management? A: Yes, the text is designed to be engaging and easy to follow, making it suitable for beginners as well as experienced professionals in crisis management.
- Q: What are the key stages outlined in the crisis management framework? A: The key stages outlined in the framework are: 1) Landscape Survey, 2) Strategic Planning, 3) Crisis Management, and 4) Organizational Learning.
- Q: When was the second edition of this book published? A: The second edition of 'Crisis Management: Leading in the New Strategy Landscape' was published on March 20, 2013.
- Q: What is the item condition of this book? A: The item condition of this book is listed as 'New'.
- Q: How many pages does this book contain? A: This book contains 384 pages.
- Q: What type of binding does the book have? A: The book is available in paperback binding.
- Q: What is the significance of the crisis management framework presented in the book? A: The framework helps organizations identify potential vulnerabilities, organize their crisis response, manage crises effectively, and learn from past experiences to improve future responses.
- Q: Does this book include real-world examples of crisis management? A: Yes, the book includes examples and case studies that illustrate the principles of crisis management in real-world contexts.