Title
Crucial Conversations: Tools For Talking When Stakes Are High, Third Edition
Delivery time: 8-12 business days (International)
This New York Times Bestseller And Business Classic Has Been Fully Updated For A World Where Skilled Communication Is More Important Than Ever.The Book That Revolutionized Business Communications Has Been Updated For Todays Workplace. Crucial Conversations Provides Powerful Skills To Ensure Every Conversationespecially Difficult Onesleads To The Results You Want. Written In An Engaging And Witty Style, It Teaches Readers How To Be Persuasive Rather Than Abrasive, How To Get Back To Productive Dialogue When Others Blow Up Or Clam Up, And It Offers Powerful Skills For Mastering Highstakes Conversations, Regardless Of The Topic Or Person.This New Edition Addresses Issues That Have Arisen In Recent Years. Youll Learn How To: Respond When Someone Initiates Acrucial Conversationwith You Identify And Address The Lag Time Between Identifying A Problem And Discussing It Communicate More Effectively Across Digital Mediumswhen Stakes Are High, Opinions Vary, And Emotions Run Strong, You Have Three Choices: Avoid A Crucial Conversation And Suffer The Consequences; Handle The Conversation Poorly And Suffer The Consequences; Or Apply The Lessons And Strategies Of Crucial Conversations And Improve Relationships And Results.Whether They Take Place At Work Or At Home, With Your Coworkers Or Your Spouse, Crucial Conversations Have A Profound Impact On Your Career, Your Happiness, And Your Future. With The Skills You Learn In This Book, You'Ll Never Have To Worry About The Outcome Of A Crucial Conversation Again.
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⚠️ WARNING (California Proposition 65):
This product may contain chemicals known to the State of California to cause cancer, birth defects, or other reproductive harm.
For more information, please visit www.P65Warnings.ca.gov.
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Returns
To facilitate a smooth return process, a Return Authorization (RA) Number is required for all returns. Returns without a valid RA number will be declined and may incur additional fees. You can request an RA number within 15 days of the original delivery date. For more details, please refer to our Return & Refund Policy page.
Shipping & Returns
Shipping
We ship your order within 2–3 business days for USA deliveries and 5–8 business days for international shipments. Once your package has been dispatched from our warehouse, you'll receive an email confirmation with a tracking number, allowing you to track the status of your delivery.
Returns
To facilitate a smooth return process, a Return Authorization (RA) Number is required for all returns. Returns without a valid RA number will be declined and may incur additional fees. You can request an RA number within 15 days of the original delivery date. For more details, please refer to our Return & Refund Policy page.
Warranty
We provide a 2-year limited warranty, from the date of purchase for all our products.
If you believe you have received a defective product, or are experiencing any problems with your product, please contact us.
This warranty strictly does not cover damages that arose from negligence, misuse, wear and tear, or not in accordance with product instructions (dropping the product, etc.).
Warranty
We provide a 2-year limited warranty, from the date of purchase for all our products.
If you believe you have received a defective product, or are experiencing any problems with your product, please contact us.
This warranty strictly does not cover damages that arose from negligence, misuse, wear and tear, or not in accordance with product instructions (dropping the product, etc.).
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Secure Payment
Your payment information is processed securely. We do not store credit card details nor have access to your credit card information.
We accept payments with :
Visa, MasterCard, American Express, Paypal, Shopify Payments, Shop Pay and more.