Title
Crucial Conversations: Tools for Talking When Stakes are High, Third Edition,Used
Delivery time: 8-12 business days (International)
This New York Times bestseller and business classic has been fully updated for a world where skilled communication is more important than ever.The book that revolutionized business communications has been updated for todays workplace. Crucial Conversations provides powerful skills to ensure every conversationespecially difficult onesleads to the results you want. Written in an engaging and witty style, it teaches readers how to be persuasive rather than abrasive, how to get back to productive dialogue when others blow up or clam up, and it offers powerful skills for mastering highstakes conversations, regardless of the topic or person.This new edition addresses issues that have arisen in recent years. Youll learn how to: Respond when someone initiates aCrucial Conversationwith you Identify and address the lag time between identifying a problem and discussing it Communicate more effectively across digital mediumsWhen stakes are high, opinions vary, and emotions run strong, you have three choices: Avoid a crucial conversation and suffer the consequences; handle the conversation poorly and suffer the consequences; or apply the lessons and strategies of Crucial Conversations and improve relationships and results.Whether they take place at work or at home, with your coworkers or your spouse, Crucial Conversations have a profound impact on your career, your happiness, and your future. With the skills you learn in this book, you'll never have to worry about the outcome of a Crucial Conversation again.
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⚠️ WARNING (California Proposition 65):
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Shipping & Returns
Shipping
We ship your order within 2–3 business days for USA deliveries and 5–8 business days for international shipments. Once your package has been dispatched from our warehouse, you'll receive an email confirmation with a tracking number, allowing you to track the status of your delivery.
Returns
To facilitate a smooth return process, a Return Authorization (RA) Number is required for all returns. Returns without a valid RA number will be declined and may incur additional fees. You can request an RA number within 15 days of the original delivery date. For more details, please refer to our Return & Refund Policy page.
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We provide a 2-year limited warranty, from the date of purchase for all our products.
If you believe you have received a defective product, or are experiencing any problems with your product, please contact us.
This warranty strictly does not cover damages that arose from negligence, misuse, wear and tear, or not in accordance with product instructions (dropping the product, etc.).
Warranty
We provide a 2-year limited warranty, from the date of purchase for all our products.
If you believe you have received a defective product, or are experiencing any problems with your product, please contact us.
This warranty strictly does not cover damages that arose from negligence, misuse, wear and tear, or not in accordance with product instructions (dropping the product, etc.).
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Your payment information is processed securely. We do not store credit card details nor have access to your credit card information.
We accept payments with :
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Frequently Asked Questions
- Q: What is the main topic of 'Crucial Conversations'? A: 'Crucial Conversations' focuses on the skills needed for effective communication, especially in high-stakes situations where opinions vary and emotions run strong.
- Q: Who is the author of 'Crucial Conversations'? A: The book is authored by Kerry Patterson, Joseph Grenny, Ron McMillan, and Al Switzler.
- Q: Is 'Crucial Conversations' suitable for workplace scenarios? A: Yes, 'Crucial Conversations' is particularly relevant for workplace scenarios, providing strategies to handle difficult conversations with colleagues and superiors.
- Q: What is the publication date of the third edition? A: The third edition of 'Crucial Conversations' was published on September 30, 2021.
- Q: How many pages does 'Crucial Conversations' have? A: 'Crucial Conversations' has a total of 304 pages.
- Q: What type of binding does this book have? A: 'Crucial Conversations' is available in paperback binding.
- Q: Can 'Crucial Conversations' help with personal relationships? A: Yes, the book offers valuable insights for managing crucial conversations in personal relationships as well as in professional settings.
- Q: What are some key skills taught in 'Crucial Conversations'? A: The book teaches skills such as how to stay calm during heated discussions, how to communicate effectively across digital mediums, and how to ensure productive dialogue during difficult conversations.
- Q: Is there any specific guidance on digital communication in the book? A: Yes, the updated edition of 'Crucial Conversations' includes guidance on communicating more effectively across digital platforms.
- Q: What benefits can I expect from reading 'Crucial Conversations'? A: Readers can expect to improve their communication skills, manage high-stakes conversations more effectively, and enhance their personal and professional relationships.