Title
Customer Centered Selling: Sales Techniques For A New World Economy,New
Sold by Ergodebooks, an authorized reseller.
Returns accepted within 30 days | support@ergodebooks.com
Shipping Information
- Free Standard Shipping — United States only
- Processing Time: 1–3 business days
- Estimated Delivery: 3–5 business days after dispatch
- Double-boxed, fully insured & discreetly packaged
- Tracking number sent via email once dispatched
- Orders over $250 require signature upon delivery. Taxes calculated at checkout.
Returns & Refund
Returns accepted within 30 days of delivery.
Damaged or Defective Item
Free return shipping + replacement or full refund
Wrong Item Received
Free return shipping + replacement or full refund
Change of Mind
Return shipping at customer's expense · 25% restocking fee applies
Payment Option
This Revised Edition Of Robert Jolless Classic Book On Sales Technique Features Brand New Material Throughout, Including Illustrations, Teaching Aids, Coaching Techniques, And True Implementation Strategies!When You Have A Process, You Have A Way Of Measuring What You Are Doing. When You Can Measure Ityou Can Fix It!Customer Centered Selling Teaches The Secrets Of The Worldfamous Xerox Sales Training By Reversing The Conventional Selling Practices Of Searching For Customer Needs, Pitching Product, And Adopting An Ordertaking Mentality. Jolles Provides A Systematic, Repeatable, Predictable Approach That Teaches How To Anticipate And Influence Behavior By Studying And Understanding The Clients 'Decision Cycle' And Critical 'Decision Points.' Through The Use Of Case Studies, Interactive Activities, And Job Aids, Anyonefrom A Seasoned Sales Professional To A Manager Or Parentcan Not Only Learn The Power To Influence Behavior, But Can Implement These Ideas As Well. Put To Good Use By Toyota, Disney, Nasa, Nortel, General Electric, A Dozen Universities, And More Than Fifty Financial Institutions, Customer Centered Selling Provides A Stepbystep, Consultative Process That Inspires As It Teaches.
⚠️ WARNING (California Proposition 65):
This product may contain chemicals known to the State of California to cause cancer, birth defects, or other reproductive harm.
For more information, please visit www.P65Warnings.ca.gov.