Title
Customer Experience 3.0: Highprofit Strategies In The Age Of Techno Service,Used
Delivery time: 8-12 business days (International)
Between Smartphones, Social Media, Mobile Connectivity, And A Plethora Of Other Technological Innovations Changing The Way We Do Almost Everything These Days, Your Customers Are Expecting You To Be Taking Advantage Of It All In Order To Enhance Their Customer Service Experience Far Beyond The Meetingtheminimum Experiences Of Days Past. Unfortunately, Many Companies Are Failing To Take Advantage Of And Properly Manage These Serviceenhancing Tools That Now Exist, And In Return They Deliver A Series Of Frustrating, Disjointed Transactions That End Up Driving People Away And Into The Pockets Of Businesses Getting It Right. Dont Let That Happen To You!Customer Experience 3.0 Provides Firsthand Guidance On What Works, What Doesn'Tand The Revenue And Wordofmouth Payoff Of Getting It Right. Having Managed More Than 1,000 Separate Customer Service Studies, Author John A. Goodman Has Created An Innovative Customerexperience Framework And Stepbystep Roadmap That Shows Readers How To: Design And Deliver Flawless Services And Products While Setting Honest Customer Expectations Create And Implement An Effective Customer Access Strategy Capture And Leverage The Voice Of The Customer To Set Priorities And Improve Products, Services And Marketing Use Crm Systems, Cuttingedge Metrics, And Other Tools To Deliver Customer Satisfactioncompanies Who Get Customer Service Right Can Regularly Provide Seamless Experiences, Seeming To Know What Customers Want Even Before They Know It Themselves . . . While Others End Up Staying Generic, Take Stabs In The Dark To Try And Fix The Problem, And End Up Dropping The Ball. This Groundbreaking, Musthave Guide Reveals How To Delight Customers Using All The Technological Tools At Their Disposal.
By changing our most important processes and
products, we have already made a big leap forward. This ranges from the
increased use of more sustainable fibers to the use of more
environmentally friendly printing processes to the development of
efficient waste management in our value chain.
⚠️ WARNING (California Proposition 65):
This product may contain chemicals known to the State of California to cause cancer, birth defects, or other reproductive harm.
For more information, please visit www.P65Warnings.ca.gov.
Shipping & Returns
Shipping
We ship your order within 2–3 business days for USA deliveries and 5–8 business days for international shipments. Once your package has been dispatched from our warehouse, you'll receive an email confirmation with a tracking number, allowing you to track the status of your delivery.
Returns
To facilitate a smooth return process, a Return Authorization (RA) Number is required for all returns. Returns without a valid RA number will be declined and may incur additional fees. You can request an RA number within 15 days of the original delivery date. For more details, please refer to our Return & Refund Policy page.
Shipping & Returns
Shipping
We ship your order within 2–3 business days for USA deliveries and 5–8 business days for international shipments. Once your package has been dispatched from our warehouse, you'll receive an email confirmation with a tracking number, allowing you to track the status of your delivery.
Returns
To facilitate a smooth return process, a Return Authorization (RA) Number is required for all returns. Returns without a valid RA number will be declined and may incur additional fees. You can request an RA number within 15 days of the original delivery date. For more details, please refer to our Return & Refund Policy page.
Warranty
We provide a 2-year limited warranty, from the date of purchase for all our products.
If you believe you have received a defective product, or are experiencing any problems with your product, please contact us.
This warranty strictly does not cover damages that arose from negligence, misuse, wear and tear, or not in accordance with product instructions (dropping the product, etc.).
Warranty
We provide a 2-year limited warranty, from the date of purchase for all our products.
If you believe you have received a defective product, or are experiencing any problems with your product, please contact us.
This warranty strictly does not cover damages that arose from negligence, misuse, wear and tear, or not in accordance with product instructions (dropping the product, etc.).
Secure Payment
Your payment information is processed securely. We do not store credit card details nor have access to your credit card information.
We accept payments with :
Visa, MasterCard, American Express, Paypal, Shopify Payments, Shop Pay and more.
Secure Payment
Your payment information is processed securely. We do not store credit card details nor have access to your credit card information.
We accept payments with :
Visa, MasterCard, American Express, Paypal, Shopify Payments, Shop Pay and more.
Related Products
You may also like
Frequently Asked Questions
- Q: What is the main focus of 'Customer Experience 3.0'? A: 'Customer Experience 3.0' focuses on enhancing customer service experiences through technological innovations. It provides strategies to meet and exceed customer expectations in a tech-driven world.
- Q: Who is the author of 'Customer Experience 3.0'? A: The author of 'Customer Experience 3.0' is John A. Goodman, who has extensive experience managing customer service studies.
- Q: What can I learn from this book? A: The book offers a step-by-step roadmap for designing flawless services, implementing effective customer strategies, and leveraging customer feedback to improve products and services.
- Q: How many pages does 'Customer Experience 3.0' have? A: 'Customer Experience 3.0' has a total of 256 pages.
- Q: What is the binding type of this book? A: This book is available in a hardcover binding, ensuring durability and a professional appearance.
- Q: When was 'Customer Experience 3.0' published? A: 'Customer Experience 3.0' was published on August 12, 2014.
- Q: Is 'Customer Experience 3.0' suitable for all businesses? A: Yes, the strategies outlined in the book are applicable to various industries seeking to improve their customer service and experience.
- Q: What are some key features of the book? A: Key features include practical guidance on using CRM systems, understanding customer expectations, and employing metrics to enhance customer satisfaction.
- Q: Can I find real-world examples in this book? A: Yes, the author includes real-world case studies to illustrate successful customer experience strategies.
- Q: Is this book appropriate for beginners in customer service? A: Yes, 'Customer Experience 3.0' is written in an accessible manner, making it suitable for both beginners and experienced professionals in customer service.