Title
Customer Experience Management: A Revolutionary Approach To Connecting With Your Customers,Used
Delivery time: 8-12 business days (International)
In Customer Experience Management, Renowned Consultant And Marketing Thinker Bernd Schmitt Follows Up On His Groundbreaking Book Experiential Marketing By Introducing A New And Visionary Approach To Marketing Called Customer Experience Management (Cem). In This Book, Schmitt Demonstrates How To Put His Cem Framework To Work In Any Organization To Spur Growth, Increase Revenues, And Transform The Image Of Your Company And Its Brands. From Retail Buying To Telephone Orders, From Marketing Communications To Online Shopping, Every Customer Touchpoint Offers Companies An Opportunity To Maximize The Customer Experience And Establish A Bond That Will Never Be Broken.Customer Experience Management Introduces The Fivestep Cem Process, A Comprehensive Tool For Connecting With Customers At Every Touchpoint. This Revolutionary Marketing Guide Provides Cases Of Successful Cem Implementations In A Wide Variety Of Consumer And B2B Industries, Including Pharmaceuticals, Electronics, Beauty And Cosmetics, Telecommunications, Beverages, Financial Services, And Even The Nonprofit Sector.A Mustread For Senior Executives, Marketing Managers, And Anyone Who Wants To Drive Growth, Increase Income, And Spur Organizational Change, Customer Experience Management Demonstrates The Power Of Collecting Truly Relevant Customer Information, Developing And Implementing Winning Strategies, And Measuring Their Results.
By changing our most important processes and
products, we have already made a big leap forward. This ranges from the
increased use of more sustainable fibers to the use of more
environmentally friendly printing processes to the development of
efficient waste management in our value chain.
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We ship your order within 2–3 business days for USA deliveries and 5–8 business days for international shipments. Once your package has been dispatched from our warehouse, you'll receive an email confirmation with a tracking number, allowing you to track the status of your delivery.
Returns
To facilitate a smooth return process, a Return Authorization (RA) Number is required for all returns. Returns without a valid RA number will be declined and may incur additional fees. You can request an RA number within 15 days of the original delivery date. For more details, please refer to our Return & Refund Policy page.
Shipping & Returns
Shipping
We ship your order within 2–3 business days for USA deliveries and 5–8 business days for international shipments. Once your package has been dispatched from our warehouse, you'll receive an email confirmation with a tracking number, allowing you to track the status of your delivery.
Returns
To facilitate a smooth return process, a Return Authorization (RA) Number is required for all returns. Returns without a valid RA number will be declined and may incur additional fees. You can request an RA number within 15 days of the original delivery date. For more details, please refer to our Return & Refund Policy page.
Warranty
We provide a 2-year limited warranty, from the date of purchase for all our products.
If you believe you have received a defective product, or are experiencing any problems with your product, please contact us.
This warranty strictly does not cover damages that arose from negligence, misuse, wear and tear, or not in accordance with product instructions (dropping the product, etc.).
Warranty
We provide a 2-year limited warranty, from the date of purchase for all our products.
If you believe you have received a defective product, or are experiencing any problems with your product, please contact us.
This warranty strictly does not cover damages that arose from negligence, misuse, wear and tear, or not in accordance with product instructions (dropping the product, etc.).
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Secure Payment
Your payment information is processed securely. We do not store credit card details nor have access to your credit card information.
We accept payments with :
Visa, MasterCard, American Express, Paypal, Shopify Payments, Shop Pay and more.