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Businesses are finding that offering the best products, services, or prices isnt always enough to keep their customers. This volume explores issues including: the differences between customer satisfaction and customer retention; generating hidden customer complaints and knowing how to act on them; and creating proactive measurement systems that generate actionoriented models for keeping customers. Annotation copyright Book News, Inc. Portland, Or.
⚠️ WARNING (California Proposition 65):
This product may contain chemicals known to the State of California to cause cancer,
birth defects, or other reproductive harm.
The book had some solid tips on retaining customers, but I was hoping for more in-depth strategies. It felt a bit like a surface-level overview. Still, it was helpful for reminders on best practices in customer service. Worth a glance!
R
Raj Patel
Good Tips, But Lacked Depth
The book had some solid tips on retaining customers, but I was hoping for more in-depth strategies. It felt a bit like a surface-level overview. Still, it was helpful for reminders on best practices in customer service. Worth a glance!
R
Raj Patel
Good Tips, But Lacked Depth
The book had some solid tips on retaining customers, but I was hoping for more in-depth strategies. It felt a bit like a surface-level overview. Still, it was helpful for reminders on best practices in customer service. Worth a glance!
M
Maya Chen
Valuable Insights for Customer Engagement
I recently read 'Customer Retention: An Integrated Process for Keeping Your Best Customers' and found it packed with practical strategies. The integration of real-world examples made it easy to apply the lessons to my own business. A must-read for anyone in customer service!
M
Maya Chen
Valuable Insights for Customer Engagement
I recently read 'Customer Retention: An Integrated Process for Keeping Your Best Customers' and found it packed with practical strategies. The integration of real-world examples made it easy to apply the lessons to my own business. A must-read for anyone in customer service!
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⚠️ California Proposition 65 Warning: Some products sold on this website may expose you to chemicals known to the State of California to cause cancer, birth defects, or other reproductive harm. For more information, visit www.P65Warnings.ca.gov.
