Title
Customer Satisfaction Is Worthless, Customer Loyalty Is Priceless: How to Make Customers Love You, Keep Them Coming Back and Tel,New
Delivery time: 8-12 business days (International)
Nationally syndicated columnist and sales trainer, Jeffrey Gitomer shows you how to convert satisfied customers into loyal customers.
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⚠️ WARNING (California Proposition 65):
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Shipping & Returns
Shipping
We ship your order within 2–3 business days for USA deliveries and 5–8 business days for international shipments. Once your package has been dispatched from our warehouse, you'll receive an email confirmation with a tracking number, allowing you to track the status of your delivery.
Returns
To facilitate a smooth return process, a Return Authorization (RA) Number is required for all returns. Returns without a valid RA number will be declined and may incur additional fees. You can request an RA number within 15 days of the original delivery date. For more details, please refer to our Return & Refund Policy page.
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We provide a 2-year limited warranty, from the date of purchase for all our products.
If you believe you have received a defective product, or are experiencing any problems with your product, please contact us.
This warranty strictly does not cover damages that arose from negligence, misuse, wear and tear, or not in accordance with product instructions (dropping the product, etc.).
Warranty
We provide a 2-year limited warranty, from the date of purchase for all our products.
If you believe you have received a defective product, or are experiencing any problems with your product, please contact us.
This warranty strictly does not cover damages that arose from negligence, misuse, wear and tear, or not in accordance with product instructions (dropping the product, etc.).
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Your payment information is processed securely. We do not store credit card details nor have access to your credit card information.
We accept payments with :
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Frequently Asked Questions
- Q: What is the main focus of 'Customer Satisfaction Is Worthless, Customer Loyalty Is Priceless'? A: The book emphasizes the importance of transforming satisfied customers into loyal ones, showcasing strategies to foster customer loyalty and encourage repeat business.
- Q: Who is the author of this book? A: The author is Jeffrey Gitomer, a nationally syndicated columnist and sales trainer known for his expertise in customer service and sales.
- Q: When was this book published? A: The book was published on June 12, 1998.
- Q: What type of binding does this book have? A: This edition of the book is available in hardcover binding.
- Q: How many pages does the book contain? A: The book contains a total of 288 pages.
- Q: What category does this book fall under? A: The book is categorized under Management & Leadership.
- Q: Is this book suitable for beginners in sales? A: Yes, the book is suitable for both beginners and experienced sales professionals, as it provides fundamental principles of customer loyalty and engagement.
- Q: Does the book provide actionable strategies for improving customer loyalty? A: Yes, the book outlines practical strategies and tips for businesses to enhance customer loyalty and create lasting relationships.
- Q: Is there any specific audience that would benefit most from this book? A: While anyone interested in sales and customer service can benefit, it is particularly useful for sales professionals, business owners, and customer service managers.
- Q: What edition of the book is available? A: The available edition is the first edition of 'Customer Satisfaction Is Worthless, Customer Loyalty Is Priceless'.