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Customer Satisfaction Is Worthless, Customer Loyalty Is Priceless: How to Make Customers Love You, Keep Them Coming Back and Tel,New
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Nationally syndicated columnist and sales trainer, Jeffrey Gitomer shows you how to convert satisfied customers into loyal customers.
⚠️ WARNING (California Proposition 65):
This product may contain chemicals known to the State of California to cause cancer, birth defects, or other reproductive harm.
For more information, please visit www.P65Warnings.ca.gov.
- Q: What is the main focus of 'Customer Satisfaction Is Worthless, Customer Loyalty Is Priceless'? A: The book emphasizes the importance of transforming satisfied customers into loyal ones, showcasing strategies to foster customer loyalty and encourage repeat business.
- Q: Who is the author of this book? A: The author is Jeffrey Gitomer, a nationally syndicated columnist and sales trainer known for his expertise in customer service and sales.
- Q: When was this book published? A: The book was published on June 12, 1998.
- Q: What type of binding does this book have? A: This edition of the book is available in hardcover binding.
- Q: How many pages does the book contain? A: The book contains a total of 288 pages.
- Q: What category does this book fall under? A: The book is categorized under Management & Leadership.
- Q: Is this book suitable for beginners in sales? A: Yes, the book is suitable for both beginners and experienced sales professionals, as it provides fundamental principles of customer loyalty and engagement.
- Q: Does the book provide actionable strategies for improving customer loyalty? A: Yes, the book outlines practical strategies and tips for businesses to enhance customer loyalty and create lasting relationships.
- Q: Is there any specific audience that would benefit most from this book? A: While anyone interested in sales and customer service can benefit, it is particularly useful for sales professionals, business owners, and customer service managers.
- Q: What edition of the book is available? A: The available edition is the first edition of 'Customer Satisfaction Is Worthless, Customer Loyalty Is Priceless'.