Customer Service: A Practical Approach,New

Customer Service: A Practical Approach,New

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SKU: DADAX013274239X
UPC: 9780132742399
Brand: Pearson
Condition: New
$84.65
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The Marketleader, Customer Service: A Practical Approach, Sixth Edition,Goes Beyond Providing Reasons Why Customer Service Is Important To Defining Proven Methods For Creating Customer Service Excellence. Using A Handson Approach, It Covers A Wide Range Of Knowledge And Skills And Offers An Extensive Collection Of Activities To Enliven And Invigorate Any Lecture. This Edition Features A Revised Chapter On Technology, New Ethics In Action Exercises And Coverage Of The Latest Trends In The Customer Service Field. Focusing On Problem Solving, Communication Strategies And Technology, This Classic Text Pinpoints The Skills Needed To Improve And Sustain Customer Satisfaction And Business Relationships.

⚠️ WARNING (California Proposition 65):

This product may contain chemicals known to the State of California to cause cancer, birth defects, or other reproductive harm.

For more information, please visit www.P65Warnings.ca.gov.

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