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Customer Service: A Practical Approach-used
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The Marketleader, Customer Service: A Practical Approach, Sixth Edition,Goes Beyond Providing Reasons Why Customer Service Is Important To Defining Proven Methods For Creating Customer Service Excellence. Using A Handson Approach, It Covers A Wide Range Of Knowledge And Skills And Offers An Extensive Collection Of Activities To Enliven And Invigorate Any Lecture. This Edition Features A Revised Chapter On Technology, New Ethics In Action Exercises And Coverage Of The Latest Trends In The Customer Service Field. Focusing On Problem Solving, Communication Strategies And Technology, This Classic Text Pinpoints The Skills Needed To Improve And Sustain Customer Satisfaction And Business Relationships.
⚠️ WARNING (California Proposition 65):
This product may contain chemicals known to the State of California to cause cancer, birth defects, or other reproductive harm.
For more information, please visit www.P65Warnings.ca.gov.
- Q: What is the main focus of 'Customer Service: A Practical Approach'? A: The book primarily focuses on defining proven methods for creating customer service excellence, covering problem solving, communication strategies, and the latest trends in the customer service field.
- Q: Who is the author of this book? A: 'Customer Service: A Practical Approach' is authored by Elaine Harris.
- Q: What edition is this book? A: This is the Sixth Edition of 'Customer Service: A Practical Approach'.
- Q: What are the key topics covered in this book? A: The book covers a wide range of topics including customer service importance, communication strategies, technology, and offers activities to enhance learning.
- Q: How many pages does the book have? A: 'Customer Service: A Practical Approach' has a total of 192 pages.
- Q: What is the binding type of this book? A: The book is available in paperback binding.
- Q: When was this book published? A: The book was published on January 5, 2012.
- Q: Is this book suitable for beginners in customer service? A: Yes, the hands-on approach and extensive collection of activities make it suitable for beginners as well as those looking to enhance their customer service skills.
- Q: Does the book include any exercises or activities? A: Yes, it includes a variety of activities designed to enliven lectures and engage readers.
- Q: What condition is this book in? A: 'Customer Service: A Practical Approach' is in new condition.