Title
Customer Service For Home Builders,Used
Sold by Ergodebooks, an authorized reseller.
Returns accepted within 30 days | support@ergodebooks.com
Shipping Information
- Free Standard Shipping — United States only
- Processing Time: 3–5 business days
- Estimated Delivery: 6–10 business days after dispatch
- Double-boxed, fully insured & discreetly packaged
- Tracking number sent via email once dispatched
Returns & Refund
Returns accepted within 30 days of delivery.
Damaged or Defective Item
Free return shipping + replacement or full refund
Wrong Item Received
Free return shipping + replacement or full refund
Change of Mind
Return shipping at customer's expense · 25% restocking fee applies
Payment Option
Act as if you like your customer, says customer service expert Carol Smith. She shows builders and their management staffs how to make their home buyers experience a positive one from initial contact through warranty service. Satisfied customers arent born that way. Theyre created. A successful customer service program is one of the key elements in closing sales and getting referrals. You can increase sales by developing stronger customer service goals and organizing the activities necessary to reach them. Customer Service for Home Builders explores the fundamental customer service challenges that every serviceoriented company faces: staff quality documentation internal communication policies and procedures Carol Smith examines the sequence of a builders relationship with home buyers and shows builders how to initiate service and successfully manage customers experiences instead of just reacting to issues customers raise. In 'Daily Operations: Working with Customers, she focuses on expectations preliminaries customers and construction new home delivery warranty service The book with its forms, checklists, documents, and resources guide provides what you need to give your customer service program new life. It includes what you need to easily institute a comprehensive customer service program. Create satisfied customers every time with Carol Smiths industrytested guidelines.
⚠️ WARNING (California Proposition 65):
This product may contain chemicals known to the State of California to cause cancer, birth defects, or other reproductive harm.
For more information, please visit www.P65Warnings.ca.gov.