Title
Customer Service in Health Care: A Grassroots Approach to Creating a Culture of Service Excellence,New
Processing time: 1-3 days
US Orders Ships in: 3-5 days
International Orders Ships in: 8-12 days
Return Policy: 15-days return on defective items
Payment Option
Research confirms that it is six times more costly to attract anew customer than it is to retain an existing one.Creating a culture of service excellence requires planning,preparation, and persistence. Customer Service in HealthCare is designed to provide readers with the fundamentalinformation and skills to start or strengthen a customer serviceinitiative within a health care organization. This bookconcentrates on action as opposed to theory. It offers a practical,stepbystep process for creating a culture shift toward customerservice excellence at all levels of an organization, and presentsthe essentials to improving performance that will bring theindividuals closer to the mission, values, and standards.* Chapters focus on:* Tools for establishing and measuring customer service teamgoals* Creating customer service standards unique to yourorganization* Tips on training sessions* Strategies for maintaining topofmind awareness of customerservice among employees* Customer service techniques for physicians and nurses* An overview of customer service as an essential component ofbusiness development and marketing
⚠️ WARNING (California Proposition 65):
This product may contain chemicals known to the State of California to cause cancer, birth defects, or other reproductive harm.
For more information, please visit www.P65Warnings.ca.gov.
- Q: What is the page count of this book? A: This book has two hundred fifty pages. It provides a comprehensive guide on creating a culture of service excellence in health care.
- Q: What is the binding type of this book? A: This book is available in paperback binding. Paperback is a flexible and lightweight option, making it easy to handle and read.
- Q: Who is the author of this book? A: The author of this book is Kristin Baird. She focuses on actionable strategies for improving customer service in health care.
- Q: How do I implement the strategies in this book? A: To implement the strategies, start by reading each chapter carefully. Each chapter offers practical steps that can be tailored to your organization.
- Q: Is this book suitable for healthcare professionals? A: Yes, this book is suitable for healthcare professionals. It provides specific techniques for physicians and nurses to enhance customer service.
- Q: Can this book help improve my organization’s customer service? A: Yes, this book can help improve your organization’s customer service. It outlines essential tools and techniques for establishing effective customer service standards.
- Q: How should I store this book? A: Store this book in a cool, dry place to keep it in good condition. Avoid exposure to direct sunlight to prevent fading of the cover.
- Q: Is there any special care needed for this book? A: No special care is needed for this book. Simply handle it gently and keep it away from moisture to maintain its quality.
- Q: What if I receive a damaged copy of this book? A: If you receive a damaged copy, contact the retailer for a return or exchange. Most retailers provide a return policy for damaged items.
- Q: How does this book compare to others in the same genre? A: This book focuses specifically on customer service in health care, unlike many general customer service books. It offers targeted strategies for healthcare settings.
- Q: Is this book beneficial for beginners in customer service? A: Yes, this book is beneficial for beginners. It breaks down complex concepts into easy-to-follow steps, making it accessible for all levels.
- Q: What type of organizations can benefit from this book? A: Healthcare organizations of all sizes can benefit from this book. It provides actionable insights applicable to small clinics and large hospitals alike.
- Q: Are there any specific training tips included in this book? A: Yes, the book includes tips on conducting effective training sessions. It emphasizes the importance of ongoing training for staff.
- Q: What tools for measuring customer service goals are discussed? A: The book discusses various tools for establishing and measuring customer service goals. These tools help organizations track their progress toward service excellence.
- Q: Does this book provide examples of customer service standards? A: Yes, it provides examples of customer service standards tailored to various organizations. These standards can be customized based on specific needs.