Title
Customer Service in Health Care: A Grassroots Approach to Creating a Culture of Service Excellence,New
Delivery time: 8-12 business days (International)
Research confirms that it is six times more costly to attract anew customer than it is to retain an existing one.Creating a culture of service excellence requires planning,preparation, and persistence. Customer Service in HealthCare is designed to provide readers with the fundamentalinformation and skills to start or strengthen a customer serviceinitiative within a health care organization. This bookconcentrates on action as opposed to theory. It offers a practical,stepbystep process for creating a culture shift toward customerservice excellence at all levels of an organization, and presentsthe essentials to improving performance that will bring theindividuals closer to the mission, values, and standards.* Chapters focus on:* Tools for establishing and measuring customer service teamgoals* Creating customer service standards unique to yourorganization* Tips on training sessions* Strategies for maintaining topofmind awareness of customerservice among employees* Customer service techniques for physicians and nurses* An overview of customer service as an essential component ofbusiness development and marketing
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⚠️ WARNING (California Proposition 65):
This product may contain chemicals known to the State of California to cause cancer, birth defects, or other reproductive harm.
For more information, please visit www.P65Warnings.ca.gov.
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Shipping & Returns
Shipping
We ship your order within 2–3 business days for USA deliveries and 5–8 business days for international shipments. Once your package has been dispatched from our warehouse, you'll receive an email confirmation with a tracking number, allowing you to track the status of your delivery.
Returns
To facilitate a smooth return process, a Return Authorization (RA) Number is required for all returns. Returns without a valid RA number will be declined and may incur additional fees. You can request an RA number within 15 days of the original delivery date. For more details, please refer to our Return & Refund Policy page.
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We provide a 2-year limited warranty, from the date of purchase for all our products.
If you believe you have received a defective product, or are experiencing any problems with your product, please contact us.
This warranty strictly does not cover damages that arose from negligence, misuse, wear and tear, or not in accordance with product instructions (dropping the product, etc.).
Warranty
We provide a 2-year limited warranty, from the date of purchase for all our products.
If you believe you have received a defective product, or are experiencing any problems with your product, please contact us.
This warranty strictly does not cover damages that arose from negligence, misuse, wear and tear, or not in accordance with product instructions (dropping the product, etc.).
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Your payment information is processed securely. We do not store credit card details nor have access to your credit card information.
We accept payments with :
Visa, MasterCard, American Express, Paypal, Shopify Payments, Shop Pay and more.
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Frequently Asked Questions
- Q: What is the main focus of 'Customer Service in Health Care'? A: The book emphasizes creating a culture of service excellence within health care organizations, focusing on practical steps rather than theory.
- Q: Who is the author of this book? A: The author of 'Customer Service in Health Care' is Kristin Baird.
- Q: How many pages does the book have? A: The book contains 250 pages.
- Q: What edition of the book is available? A: This is the first edition of 'Customer Service in Health Care'.
- Q: When was this book published? A: The book was published on June 29, 2000.
- Q: What type of binding does this book have? A: The book is available in paperback binding.
- Q: What topics are covered in the book? A: Topics include establishing customer service goals, creating service standards, training tips, and customer service techniques for health care professionals.
- Q: Is the book suitable for someone new to customer service in health care? A: Yes, the book is designed for readers looking to start or strengthen a customer service initiative, making it suitable for beginners.
- Q: Can this book help improve customer service in my organization? A: Yes, the book provides actionable strategies and tools to enhance customer service practices within a health care organization.
- Q: What is the condition of the book being sold? A: The book is in new condition.