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Customer Service Is Just Foreplay: The Modern Customer Experience Will Separate You From The Competition,Used
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Business as usual gets a new life in Customer Service is Just Foreplay. This informationpacked guide is filled with relevant modern practices and principles that can be applied to any agent or agency in the insurance industry. Client interactions have made a major shift over the past decade. Merely providing good customer service has been surpassed by digital tools and strategies that make up a great customer experience. Mobile apps, online chat and payment systems as well as 24/7 accessibility aren't just "extras" anymore. Agents are charged with evaluating and changing outofdate business models to keep pace with online competitors. Jason Cass, owner of JDC Insurance Group, is a thought leader, speaker, agency owner and champion for the independent insurance industry. As an entrepreneur, Jason has firsthand experience building a profitable agency that can be run both virtually and digitally. In Customer Service Is Just Foreplay Jason will show you how to do the same.
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