Title
Customer Service Management Training 101: Quick And Easy Techniques That Get Great Results,New
Delivery time: 8-12 business days (International)
Becoming A Great Customer Service Manager Requires An Intentional Focus On Skills Beyond Those Required For Exemplary Customer Service. Building Off The Success Of Her Book Customer Service Management Training 101, Author Rene Evenson Shows Readers What It Takes To Advance To The Next Stage In Their Careersfocusing On Their Development As Managers. Filled With The Same Accessible, Stepbystep Guidance As Its Predecessor, This Book Teaches Readers How To Identify Their Personal Management Style And Develop The Core Leadership Qualities Needed To Communicate With, Lead, Train, Motivate, And Manage Those Employees Responsible For Customer Satisfaction. Designed For New Managers And Veterans Alike, Customer Service Management Training 101 Covers Essential Topics, Including: Planning And Goal Setting, Time Management, Team Development, Conflict Resolution, Providing Feedback, Listening To Your Employees, Monitoring Performance, Conducting Meetings, And Managing Challenges.Packed With Checklists, Practice Lessons Inspired By Realworld Scenarios, And Detailed Examples And Explanations Of The Right And Wrong Ways To Do Things, This Handy Resource Is The Start And Finish Of Everything Customer Service Managers Need To Know To Thrive.
By changing our most important processes and
products, we have already made a big leap forward. This ranges from the
increased use of more sustainable fibers to the use of more
environmentally friendly printing processes to the development of
efficient waste management in our value chain.
Shipping & Returns
Shipping
We ship your order within 2–3 business days for USA deliveries and 5–8 business days for international shipments. Once your package has been dispatched from our warehouse, you'll receive an email confirmation with a tracking number, allowing you to track the status of your delivery.
Returns
To facilitate a smooth return process, a Return Authorization (RA) Number is required for all returns. Returns without a valid RA number will be declined and may incur additional fees. You can request an RA number within 15 days of the original delivery date. For more details, please refer to our Return & Refund Policy page.
Shipping & Returns
Shipping
We ship your order within 2–3 business days for USA deliveries and 5–8 business days for international shipments. Once your package has been dispatched from our warehouse, you'll receive an email confirmation with a tracking number, allowing you to track the status of your delivery.
Returns
To facilitate a smooth return process, a Return Authorization (RA) Number is required for all returns. Returns without a valid RA number will be declined and may incur additional fees. You can request an RA number within 15 days of the original delivery date. For more details, please refer to our Return & Refund Policy page.
Warranty
We provide a 2-year limited warranty, from the date of purchase for all our products.
If you believe you have received a defective product, or are experiencing any problems with your product, please contact us.
This warranty strictly does not cover damages that arose from negligence, misuse, wear and tear, or not in accordance with product instructions (dropping the product, etc.).
Warranty
We provide a 2-year limited warranty, from the date of purchase for all our products.
If you believe you have received a defective product, or are experiencing any problems with your product, please contact us.
This warranty strictly does not cover damages that arose from negligence, misuse, wear and tear, or not in accordance with product instructions (dropping the product, etc.).
Secure Payment
Your payment information is processed securely. We do not store credit card details nor have access to your credit card information.
We accept payments with :
Visa, MasterCard, American Express, Paypal, Shopify Payments, Shop Pay and more.
Secure Payment
Your payment information is processed securely. We do not store credit card details nor have access to your credit card information.
We accept payments with :
Visa, MasterCard, American Express, Paypal, Shopify Payments, Shop Pay and more.