Customer Service Over the Phone: Techniques and Technology for Handling Customers Over the Phone,Used

Customer Service Over the Phone: Techniques and Technology for Handling Customers Over the Phone,Used

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SKU: DADAX1578200466
Brand: CRC Press
Condition: New
$22.28
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Exceptional customer service is crucial to a successful phone based business. Quality service can secure customer loyalty, while poor service can lose it. This concise guide examines every important scenario that a customer service representative is likely to encounter and shows how to best handle each situation. It also explains how to make effective use of voice mail, email, fax, and letters. ;

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This product may contain chemicals known to the State of California to cause cancer, birth defects, or other reproductive harm.

For more information, please visit www.P65Warnings.ca.gov.

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