Title
Customer Service Skills For Success,New
Delivery time: 8-12 business days (International)
Not The Same Old Customer Service Textbookcustomer Service: Skills For Success Uses A Variety Of Activities And Example To Gain And Hold Readers Interest While Providing Additional Insights Into The Concepts And Skills Related To Customer Service.The Text Begins With A Macro View Of What Customer Service Involves Today And Provides Projections For The Future Then Focuses On Specific Skills And Related Topics.The Fifth Edition Of Customer Service: Skills For Success Contains 10 Chapters Divided Into Three Parts, Plus The Appendix, Glossary, And Bibliography. These Parts Focus On Different Aspects Of Customer Service: (1) The Profession, (2) Skills For Success, And (3) Building And Maintaining Relationships. Along With Valuable Ideas, Guidance, And Perspectives, Readers Will Also Encounter Interviews Of Realworld Service Providers And Case Study Scenarios And Activities To Help You Apply Concepts Learned To Realworld Situations In Order To Challenge Your Thinking On The Issues Presented. For Users Of Previous Editions, You Will Note A Streamlined Approach Where We Have Combined Material From Several Previous Chapters. If You Need The Chapters On Time And Stress Management, They Can Be Found On Our Web Site, Www.Mhhe.Com/Customerservice, Along With Many New Activities, Case Studies, And Other Support Material.
By changing our most important processes and
products, we have already made a big leap forward. This ranges from the
increased use of more sustainable fibers to the use of more
environmentally friendly printing processes to the development of
efficient waste management in our value chain.
⚠️ WARNING (California Proposition 65):
This product may contain chemicals known to the State of California to cause cancer, birth defects, or other reproductive harm.
For more information, please visit www.P65Warnings.ca.gov.
Shipping & Returns
Shipping
We ship your order within 2–3 business days for USA deliveries and 5–8 business days for international shipments. Once your package has been dispatched from our warehouse, you'll receive an email confirmation with a tracking number, allowing you to track the status of your delivery.
Returns
To facilitate a smooth return process, a Return Authorization (RA) Number is required for all returns. Returns without a valid RA number will be declined and may incur additional fees. You can request an RA number within 15 days of the original delivery date. For more details, please refer to our Return & Refund Policy page.
Shipping & Returns
Shipping
We ship your order within 2–3 business days for USA deliveries and 5–8 business days for international shipments. Once your package has been dispatched from our warehouse, you'll receive an email confirmation with a tracking number, allowing you to track the status of your delivery.
Returns
To facilitate a smooth return process, a Return Authorization (RA) Number is required for all returns. Returns without a valid RA number will be declined and may incur additional fees. You can request an RA number within 15 days of the original delivery date. For more details, please refer to our Return & Refund Policy page.
Warranty
We provide a 2-year limited warranty, from the date of purchase for all our products.
If you believe you have received a defective product, or are experiencing any problems with your product, please contact us.
This warranty strictly does not cover damages that arose from negligence, misuse, wear and tear, or not in accordance with product instructions (dropping the product, etc.).
Warranty
We provide a 2-year limited warranty, from the date of purchase for all our products.
If you believe you have received a defective product, or are experiencing any problems with your product, please contact us.
This warranty strictly does not cover damages that arose from negligence, misuse, wear and tear, or not in accordance with product instructions (dropping the product, etc.).
Secure Payment
Your payment information is processed securely. We do not store credit card details nor have access to your credit card information.
We accept payments with :
Visa, MasterCard, American Express, Paypal, Shopify Payments, Shop Pay and more.
Secure Payment
Your payment information is processed securely. We do not store credit card details nor have access to your credit card information.
We accept payments with :
Visa, MasterCard, American Express, Paypal, Shopify Payments, Shop Pay and more.