Title
Customer Service Skills For Success,New
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Not The Same Old Customer Service Textbookcustomer Service: Skills For Success Uses A Variety Of Activities And Example To Gain And Hold Readers Interest While Providing Additional Insights Into The Concepts And Skills Related To Customer Service.The Text Begins With A Macro View Of What Customer Service Involves Today And Provides Projections For The Future Then Focuses On Specific Skills And Related Topics.The Fifth Edition Of Customer Service: Skills For Success Contains 10 Chapters Divided Into Three Parts, Plus The Appendix, Glossary, And Bibliography. These Parts Focus On Different Aspects Of Customer Service: (1) The Profession, (2) Skills For Success, And (3) Building And Maintaining Relationships. Along With Valuable Ideas, Guidance, And Perspectives, Readers Will Also Encounter Interviews Of Realworld Service Providers And Case Study Scenarios And Activities To Help You Apply Concepts Learned To Realworld Situations In Order To Challenge Your Thinking On The Issues Presented. For Users Of Previous Editions, You Will Note A Streamlined Approach Where We Have Combined Material From Several Previous Chapters. If You Need The Chapters On Time And Stress Management, They Can Be Found On Our Web Site, Www.Mhhe.Com/Customerservice, Along With Many New Activities, Case Studies, And Other Support Material.
⚠️ WARNING (California Proposition 65):
This product may contain chemicals known to the State of California to cause cancer, birth defects, or other reproductive harm.
For more information, please visit www.P65Warnings.ca.gov.
- Q: How many pages are in 'Customer Service Skills for Success'? A: This book has four hundred sixteen pages. It provides a comprehensive overview of customer service concepts and skills.
- Q: What is the binding type of this book? A: The binding type is paperback. This makes it lightweight and easy to handle.
- Q: What are the dimensions of this book? A: The book measures eight point one one inches in length, zero point seven five inches in width, and ten inches in height. These dimensions make it a convenient size for reading.
- Q: How do I apply the concepts in 'Customer Service Skills for Success'? A: You can apply the concepts through various activities and case studies included in the book. These real-world examples help you practice customer service skills effectively.
- Q: Is this book suitable for beginners in customer service? A: Yes, this book is suitable for beginners. It covers fundamental skills and provides insights that are beneficial for those new to the field.
- Q: Can I find additional resources online for this book? A: Yes, additional resources can be found on the publisher's website. You can access new activities and support materials at www.mhhe.com/customerservice.
- Q: How should I store 'Customer Service Skills for Success'? A: Store the book in a cool, dry place away from direct sunlight. This will help preserve its condition over time.
- Q: Is this book safe for all age groups? A: Yes, this book is suitable for all age groups interested in customer service. It focuses on skills applicable to various professional contexts.
- Q: What if the book arrives damaged? A: If the book arrives damaged, you should contact the seller for their return policy. Most sellers offer a satisfaction guarantee.
- Q: Does this book include real-world examples? A: Yes, it includes interviews and case studies from real-world service providers. These examples help illustrate customer service challenges and solutions.
- Q: What topics are covered in 'Customer Service Skills for Success'? A: The book covers topics like the profession of customer service, essential skills, and building relationships. It provides a structured approach to mastering customer service.
- Q: Is there a glossary included in the book? A: Yes, there is a glossary included. This can help readers understand key terms related to customer service.
- Q: Who is the author of this book? A: The author is Robert Lucas. He is known for his expertise in customer service training and education.
- Q: Are there any illustrations in the book? A: Yes, the book includes color illustrations. These visual aids enhance understanding of the material presented.
- Q: How often is this book updated? A: The fifth edition represents a streamlined approach incorporating material from previous editions. It aims to stay current with evolving customer service practices.