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Customer Service: Skills for Success 7th edition,Used
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Recipient of the 2017 Textbook and Academic Authors Associations Textbook Excellence Award, Customer Service Skills for Success by Robert W. Lucas, now in its seventh edition, is the topselling customer service textbook in the United States. Lucas addresses realworld customer service issues and provides a variety of updated resources, activities, examples, and tips from active professionals in the industry to gain and hold readers interest while providing insights into the concepts and skills related to customer service.The text begins with a macro view of what customer service involves today and provides projections for the future; it then focuses on specific skills and related topics. Each of the three parts focuses on a different aspect of customer service: (1) The Profession, (2) Skills for Success, and (3) Building and Maintaining Relationships. Readers will encounter interviews with realworld service providers, case study scenarios, and activities to teach them to apply these concepts to realworld situations.New to This Edition?ew Customer Service interviews are included.?pdated research and statistics are incorporated throughout the text.?ew Words to Live By quotes appear at the end of each chapters Quick Preview section.?hapters feature updated Trending Now sections.?hapter openings spotlight In the Real World case studies.?earch It Out activity resources have been added.
⚠️ WARNING (California Proposition 65):
This product may contain chemicals known to the State of California to cause cancer, birth defects, or other reproductive harm.
For more information, please visit www.P65Warnings.ca.gov.
- Q: How many pages are in Customer Service: Skills for Success 7th edition? A: This book has zero pages listed. However, it is a comprehensive resource covering various aspects of customer service.
- Q: What is the binding type of this book? A: The binding type is paperback. This makes it lightweight and flexible for easy handling.
- Q: What are the dimensions of Customer Service: Skills for Success 7th edition? A: The dimensions are eight point five inches in length, zero point seventy-one inches in width, and ten point eight inches in height.
- Q: What topics does Customer Service: Skills for Success cover? A: The book covers the profession of customer service, skills for success, and building and maintaining relationships.
- Q: Is this book suitable for beginners in customer service? A: Yes, it is suitable for beginners. The text addresses real-world issues and provides updated resources for those new to the field.
- Q: Can I use this book for advanced customer service training? A: Yes, it is also suitable for advanced training. It includes insights from industry professionals and case studies for deeper understanding.
- Q: How should I care for this paperback book? A: Keep it in a dry place and avoid exposure to direct sunlight. This will help preserve the quality of the pages and cover.
- Q: Is this book safe for all ages? A: Yes, it is suitable for all ages as it focuses on professional skills and does not contain adult content.
- Q: How should I store this book? A: Store it upright on a bookshelf or flat in a drawer. This prevents bending or damage to the cover and pages.
- Q: How does this book compare to other customer service textbooks? A: It is one of the top-selling customer service textbooks in the United States, recognized for its comprehensive approach and industry relevance.
- Q: Does this book include real-world examples? A: Yes, it includes interviews with service providers and case study scenarios that illustrate practical applications.
- Q: What is the main focus of the book's new edition? A: The new edition focuses on updated research, statistics, and includes new interviews with customer service professionals.
- Q: Are there any activities included in this book? A: Yes, the book features activities designed to help readers apply customer service concepts to real-world situations.
- Q: What if my copy arrives damaged? A: If your copy arrives damaged, you should contact the seller or publisher for a replacement or return according to their policy.
- Q: How can I find additional resources related to this book? A: Additional resources can often be found on the publisher's website, McGraw-Hill Education, or through educational institutions.
- Q: Does this book offer any online resources? A: Yes, the textbook likely includes online resources or activities that complement the content for enhanced learning.