Title
Customer Service Training 101: Quick And Easy Techniques That Get Great Results
Delivery time: 8-12 business days (International)
This Invaluable Resource Is The Training Manual You Need To Give Your Employees The Thorough Training, Review, Andif Necessaryoverhaul They Need In The Vitally Important Area Of Customer Service.If Their Interactions With You And Your Employees Were The Only Things Your Customers Knew About Your Business, What Would They Say About It? Would They Use Descriptions Such As Uninformed, Rude, Hottempered, Uncaring? For Your Customer, Nothing Else Represents Your Business More Than Your Employees; Therefore, Nothing Is More Important Than Arming Them With The Knowledge And Skills They Need To Find The Best Solution For Every Customer.Using Scenarios, Guidelines, And Practice Exercises, Customer Service Training 101 Will Train Them In: Creating Positive First Impressions Speaking And Writing Effectively Listening Attentively Identifying Needs Making Customers Feel Valued Confidently Handling Customer Complaintsyour Business Plan Is Sound. Your Product Is Needed. Your Growth Strategies Are Groundbreaking, But Poor Customer Service Can Bring It All To A Crashing Halt. Equip You And Your Employees With The Necessary Skills Before Its Too Late.
By changing our most important processes and
products, we have already made a big leap forward. This ranges from the
increased use of more sustainable fibers to the use of more
environmentally friendly printing processes to the development of
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⚠️ WARNING (California Proposition 65):
This product may contain chemicals known to the State of California to cause cancer, birth defects, or other reproductive harm.
For more information, please visit www.P65Warnings.ca.gov.
Shipping & Returns
Shipping
We ship your order within 2–3 business days for USA deliveries and 5–8 business days for international shipments. Once your package has been dispatched from our warehouse, you'll receive an email confirmation with a tracking number, allowing you to track the status of your delivery.
Returns
To facilitate a smooth return process, a Return Authorization (RA) Number is required for all returns. Returns without a valid RA number will be declined and may incur additional fees. You can request an RA number within 15 days of the original delivery date. For more details, please refer to our Return & Refund Policy page.
Shipping & Returns
Shipping
We ship your order within 2–3 business days for USA deliveries and 5–8 business days for international shipments. Once your package has been dispatched from our warehouse, you'll receive an email confirmation with a tracking number, allowing you to track the status of your delivery.
Returns
To facilitate a smooth return process, a Return Authorization (RA) Number is required for all returns. Returns without a valid RA number will be declined and may incur additional fees. You can request an RA number within 15 days of the original delivery date. For more details, please refer to our Return & Refund Policy page.
Warranty
We provide a 2-year limited warranty, from the date of purchase for all our products.
If you believe you have received a defective product, or are experiencing any problems with your product, please contact us.
This warranty strictly does not cover damages that arose from negligence, misuse, wear and tear, or not in accordance with product instructions (dropping the product, etc.).
Warranty
We provide a 2-year limited warranty, from the date of purchase for all our products.
If you believe you have received a defective product, or are experiencing any problems with your product, please contact us.
This warranty strictly does not cover damages that arose from negligence, misuse, wear and tear, or not in accordance with product instructions (dropping the product, etc.).
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Secure Payment
Your payment information is processed securely. We do not store credit card details nor have access to your credit card information.
We accept payments with :
Visa, MasterCard, American Express, Paypal, Shopify Payments, Shop Pay and more.
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Frequently Asked Questions
- Q: What is the main focus of 'Customer Service Training 101'? A: 'Customer Service Training 101' focuses on equipping employees with essential customer service skills, including effective communication, listening, and handling complaints.
- Q: Who is the author of this training manual? A: The author of 'Customer Service Training 101' is Renee Evenson.
- Q: How many pages does the book contain? A: 'Customer Service Training 101' contains a total of 240 pages.
- Q: What edition is 'Customer Service Training 101'? A: This book is the third edition, published on December 14, 2017.
- Q: Is this book suitable for all types of businesses? A: 'Customer Service Training 101' is designed to be applicable to a wide range of businesses looking to improve their customer service practices.
- Q: What topics does the book cover? A: The book covers topics such as creating positive impressions, effective communication, identifying customer needs, and managing complaints.
- Q: Is the book available in different formats? A: 'Customer Service Training 101' is available in paperback format.
- Q: Can this manual help with employee onboarding? A: Yes, the techniques and exercises in the manual can be beneficial for onboarding new employees in customer service roles.
- Q: What is the intended outcome of using this training manual? A: The intended outcome is to enhance employees' customer service skills, leading to improved customer satisfaction and business reputation.
- Q: Are there practical exercises included in the book? A: Yes, the book includes scenarios, guidelines, and practice exercises to reinforce the training concepts.