Title
Customer Service Training 101: Quick And Easy Techniques That Get Great Results
Processing time: 1-3 days
US Orders Ships in: 3-5 days
International Orders Ships in: 8-12 days
Return Policy: 15-days return on defective items
Payment Option
This Invaluable Resource Is The Training Manual You Need To Give Your Employees The Thorough Training, Review, Andif Necessaryoverhaul They Need In The Vitally Important Area Of Customer Service.If Their Interactions With You And Your Employees Were The Only Things Your Customers Knew About Your Business, What Would They Say About It? Would They Use Descriptions Such As Uninformed, Rude, Hottempered, Uncaring? For Your Customer, Nothing Else Represents Your Business More Than Your Employees; Therefore, Nothing Is More Important Than Arming Them With The Knowledge And Skills They Need To Find The Best Solution For Every Customer.Using Scenarios, Guidelines, And Practice Exercises, Customer Service Training 101 Will Train Them In: Creating Positive First Impressions Speaking And Writing Effectively Listening Attentively Identifying Needs Making Customers Feel Valued Confidently Handling Customer Complaintsyour Business Plan Is Sound. Your Product Is Needed. Your Growth Strategies Are Groundbreaking, But Poor Customer Service Can Bring It All To A Crashing Halt. Equip You And Your Employees With The Necessary Skills Before Its Too Late.
⚠️ WARNING (California Proposition 65):
This product may contain chemicals known to the State of California to cause cancer, birth defects, or other reproductive harm.
For more information, please visit www.P65Warnings.ca.gov.
- Q: What is the main focus of 'Customer Service Training 101'? A: 'Customer Service Training 101' focuses on equipping employees with essential customer service skills, including effective communication, listening, and handling complaints.
- Q: Who is the author of this training manual? A: The author of 'Customer Service Training 101' is Renee Evenson.
- Q: How many pages does the book contain? A: 'Customer Service Training 101' contains a total of 240 pages.
- Q: What edition is 'Customer Service Training 101'? A: This book is the third edition, published on December 14, 2017.
- Q: Is this book suitable for all types of businesses? A: 'Customer Service Training 101' is designed to be applicable to a wide range of businesses looking to improve their customer service practices.
- Q: What topics does the book cover? A: The book covers topics such as creating positive impressions, effective communication, identifying customer needs, and managing complaints.
- Q: Is the book available in different formats? A: 'Customer Service Training 101' is available in paperback format.
- Q: Can this manual help with employee onboarding? A: Yes, the techniques and exercises in the manual can be beneficial for onboarding new employees in customer service roles.
- Q: What is the intended outcome of using this training manual? A: The intended outcome is to enhance employees' customer service skills, leading to improved customer satisfaction and business reputation.
- Q: Are there practical exercises included in the book? A: Yes, the book includes scenarios, guidelines, and practice exercises to reinforce the training concepts.