Title
Customer Service Training 101, Second Edition,New
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Your service team may represent the first, last, or only interaction point between your customers and your company. Your frontline service professionals make or break countless opportunities, leads, sales, and relationships every day. Completely revised and updated to meet the challenges of a new service landscape, the second edition of Customer Service Training 101 presents proven techniques for creating unforgettable customer experiences. The book covers every aspect of facetoface, phone, Internet, and selfservice customer relations, and provides simple yet powerful tips for: * Projecting a positive attitude and making a great first impression * Communicating effectively, both verbally and nonverbally * Developing trust, establishing rapport, and making customers feel valued * Confidently handling difficult customers and situations New features include 'How Do I Measure Up?' selfassessments, and 'Doing It Right' examples from the author's extensive customer service experience. Every stepbystep lesson in this comprehensive and inspiring training manual is augmented with instructive sidebars, a summary of key points, practice exercises, and so much more.
⚠️ WARNING (California Proposition 65):
This product may contain chemicals known to the State of California to cause cancer, birth defects, or other reproductive harm.
For more information, please visit www.P65Warnings.ca.gov.
- Q: What is the main focus of Customer Service Training 101? A: Customer Service Training 101 primarily focuses on equipping service teams with essential techniques and information to enhance customer service experiences, ensuring representatives can handle both routine and extraordinary service situations effectively.
- Q: Who is the author of Customer Service Training 101? A: The author of Customer Service Training 101 is Renee Evenson, who brings expertise in customer service training and development.
- Q: What edition is Customer Service Training 101? A: This book is the second edition, published on October 6, 2010.
- Q: How many pages are in Customer Service Training 101? A: Customer Service Training 101 contains a total of 238 pages.
- Q: Is Customer Service Training 101 suitable for all types of businesses? A: Yes, Customer Service Training 101 is designed for immediate use in any customer service environment, making it suitable for a wide range of businesses.
- Q: What kind of training methods does Customer Service Training 101 employ? A: The book uses step-by-step, interactive lessons that can be customized to fit the specific needs and learning styles of your team.
- Q: What are the key benefits of using Customer Service Training 101? A: Key benefits include improved customer-focused attitudes, enhanced service techniques, and the development of knowledgeable and confident service representatives.
- Q: Is this book intended for individual learning or team training? A: Customer Service Training 101 is intended for team training, involving the entire service team to reinforce effective service techniques.
- Q: What type of binding does Customer Service Training 101 have? A: The book is available in paperback binding.
- Q: What condition is Customer Service Training 101 in? A: Customer Service Training 101 is brand new, ensuring that you receive a quality product.