Title
Customer Service Training 101, Second Edition,New
Delivery time: 8-12 business days (International)
Your service team may represent the first, last, or only interaction point between your customers and your company. Your frontline service professionals make or break countless opportunities, leads, sales, and relationships every day. Completely revised and updated to meet the challenges of a new service landscape, the second edition of Customer Service Training 101 presents proven techniques for creating unforgettable customer experiences. The book covers every aspect of facetoface, phone, Internet, and selfservice customer relations, and provides simple yet powerful tips for: * Projecting a positive attitude and making a great first impression * Communicating effectively, both verbally and nonverbally * Developing trust, establishing rapport, and making customers feel valued * Confidently handling difficult customers and situations New features include 'How Do I Measure Up?' selfassessments, and 'Doing It Right' examples from the author's extensive customer service experience. Every stepbystep lesson in this comprehensive and inspiring training manual is augmented with instructive sidebars, a summary of key points, practice exercises, and so much more.
By changing our most important processes and
products, we have already made a big leap forward. This ranges from the
increased use of more sustainable fibers to the use of more
environmentally friendly printing processes to the development of
efficient waste management in our value chain.
⚠️ WARNING (California Proposition 65):
This product may contain chemicals known to the State of California to cause cancer, birth defects, or other reproductive harm.
For more information, please visit www.P65Warnings.ca.gov.
Shipping & Returns
Shipping
We ship your order within 2–3 business days for USA deliveries and 5–8 business days for international shipments. Once your package has been dispatched from our warehouse, you'll receive an email confirmation with a tracking number, allowing you to track the status of your delivery.
Returns
To facilitate a smooth return process, a Return Authorization (RA) Number is required for all returns. Returns without a valid RA number will be declined and may incur additional fees. You can request an RA number within 15 days of the original delivery date. For more details, please refer to our Return & Refund Policy page.
Shipping & Returns
Shipping
We ship your order within 2–3 business days for USA deliveries and 5–8 business days for international shipments. Once your package has been dispatched from our warehouse, you'll receive an email confirmation with a tracking number, allowing you to track the status of your delivery.
Returns
To facilitate a smooth return process, a Return Authorization (RA) Number is required for all returns. Returns without a valid RA number will be declined and may incur additional fees. You can request an RA number within 15 days of the original delivery date. For more details, please refer to our Return & Refund Policy page.
Warranty
We provide a 2-year limited warranty, from the date of purchase for all our products.
If you believe you have received a defective product, or are experiencing any problems with your product, please contact us.
This warranty strictly does not cover damages that arose from negligence, misuse, wear and tear, or not in accordance with product instructions (dropping the product, etc.).
Warranty
We provide a 2-year limited warranty, from the date of purchase for all our products.
If you believe you have received a defective product, or are experiencing any problems with your product, please contact us.
This warranty strictly does not cover damages that arose from negligence, misuse, wear and tear, or not in accordance with product instructions (dropping the product, etc.).
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Secure Payment
Your payment information is processed securely. We do not store credit card details nor have access to your credit card information.
We accept payments with :
Visa, MasterCard, American Express, Paypal, Shopify Payments, Shop Pay and more.
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Frequently Asked Questions
- Q: What is the main focus of Customer Service Training 101? A: Customer Service Training 101 primarily focuses on equipping service teams with essential techniques and information to enhance customer service experiences, ensuring representatives can handle both routine and extraordinary service situations effectively.
- Q: Who is the author of Customer Service Training 101? A: The author of Customer Service Training 101 is Renee Evenson, who brings expertise in customer service training and development.
- Q: What edition is Customer Service Training 101? A: This book is the second edition, published on October 6, 2010.
- Q: How many pages are in Customer Service Training 101? A: Customer Service Training 101 contains a total of 238 pages.
- Q: Is Customer Service Training 101 suitable for all types of businesses? A: Yes, Customer Service Training 101 is designed for immediate use in any customer service environment, making it suitable for a wide range of businesses.
- Q: What kind of training methods does Customer Service Training 101 employ? A: The book uses step-by-step, interactive lessons that can be customized to fit the specific needs and learning styles of your team.
- Q: What are the key benefits of using Customer Service Training 101? A: Key benefits include improved customer-focused attitudes, enhanced service techniques, and the development of knowledgeable and confident service representatives.
- Q: Is this book intended for individual learning or team training? A: Customer Service Training 101 is intended for team training, involving the entire service team to reinforce effective service techniques.
- Q: What type of binding does Customer Service Training 101 have? A: The book is available in paperback binding.
- Q: What condition is Customer Service Training 101 in? A: Customer Service Training 101 is brand new, ensuring that you receive a quality product.