Title
Customer Success: How Innovative Companies Are Reducing Churn And Growing Recurring Revenue
Delivery time: 8-12 business days (International)
Your Business Success Is Now Forever Linked To The Success Of Your Customers Customer Success Is The Groundbreaking Guide To The Exciting New Model Of Customer Management. Business Relationships Are Fundamentally Changing. In The World B.C. (Before Cloud), Companies Could Focus Totally On Sales And Marketing Because Customers Were Often 'Stuck' After Purchasing. Therefore, All Of The 'Postsale' Experience Was A Cost Center In Most Companies. In The World A.B. (After Benioff), With Granular Peryear, Permonth Or Peruse Pricing Models, Cloud Deployments And Many Competitive Options, Customers Now Have The Power. As Such, B2B Vendors Must Deliver Success For Their Clients To Achieve Success For Their Own Businesses.Customer Success Teams Are Being Created In Companies To Quarterback The Customer Lifecycle And Drive Adoption, Renewals, Upsell And Advocacy. The Customer Success Philosophy Is Invading The Boardroom And Impacting The Way Ceos Think About Their Business. Today, Customer Success Is The Hottest B2B Movement Since The Advent Of The Subscription Business Model, And This Book Is The Oneofakind Guide That Shows You How To Make It Work In Your Company.From The Initial Planning Stages Through Execution, You'Ll Have Expert Guidance To Help You:Understand The Context That Led To The Start Of The Customer Success Movement Build A Customer Success Strategy Proven By The Most Competitive Companies In The World Implement An Action Plan For Structuring The Customer Success Organization, Tiering Your Customers, And Developing The Right Crossfunctional Playbooks Customers Want Products That Help Them Achieve Their Own Business Outcomes. By Enabling Your Customers To Realize Value In Your Products, You'Re Protecting Recurring Revenue And Creating A Customer For Life. Customer Success Shows You How To Kick Start Your Customercentric Revolution, And Make It Stick For The Long Term.
By changing our most important processes and
products, we have already made a big leap forward. This ranges from the
increased use of more sustainable fibers to the use of more
environmentally friendly printing processes to the development of
efficient waste management in our value chain.
⚠️ WARNING (California Proposition 65):
This product may contain chemicals known to the State of California to cause cancer, birth defects, or other reproductive harm.
For more information, please visit www.P65Warnings.ca.gov.
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Shipping & Returns
Shipping
We ship your order within 2–3 business days for USA deliveries and 5–8 business days for international shipments. Once your package has been dispatched from our warehouse, you'll receive an email confirmation with a tracking number, allowing you to track the status of your delivery.
Returns
To facilitate a smooth return process, a Return Authorization (RA) Number is required for all returns. Returns without a valid RA number will be declined and may incur additional fees. You can request an RA number within 15 days of the original delivery date. For more details, please refer to our Return & Refund Policy page.
Warranty
We provide a 2-year limited warranty, from the date of purchase for all our products.
If you believe you have received a defective product, or are experiencing any problems with your product, please contact us.
This warranty strictly does not cover damages that arose from negligence, misuse, wear and tear, or not in accordance with product instructions (dropping the product, etc.).
Warranty
We provide a 2-year limited warranty, from the date of purchase for all our products.
If you believe you have received a defective product, or are experiencing any problems with your product, please contact us.
This warranty strictly does not cover damages that arose from negligence, misuse, wear and tear, or not in accordance with product instructions (dropping the product, etc.).
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Secure Payment
Your payment information is processed securely. We do not store credit card details nor have access to your credit card information.
We accept payments with :
Visa, MasterCard, American Express, Paypal, Shopify Payments, Shop Pay and more.
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Frequently Asked Questions
- Q: What is the main focus of 'Customer Success: How Innovative Companies Are Reducing Churn and Growing Recurring Revenue'? A: The book focuses on the Customer Success model, emphasizing the importance of aligning business success with customer outcomes to reduce churn and grow recurring revenue.
- Q: Who is the author of this book? A: The author of the book is Nick Mehta.
- Q: How many pages does the book have? A: The book contains 256 pages.
- Q: What is the publication date of this book? A: The book was published on February 29, 2016.
- Q: What binding type is used for this book? A: The book is available in hardcover binding.
- Q: What are the key components of a Customer Success strategy according to the book? A: The book outlines key components such as understanding the Customer Success movement, structuring the Customer Success organization, and developing cross-functional playbooks.
- Q: Is this book suitable for beginners in customer management? A: Yes, the book provides expert guidance from initial planning through execution, making it suitable for both beginners and seasoned professionals in customer management.
- Q: What category does this book belong to? A: The book belongs to the category of Customer Relations.
- Q: Can this book help in reducing customer churn? A: Yes, the principles discussed in the book aim to help businesses reduce customer churn by enabling customers to achieve their desired outcomes.
- Q: Is there a specific edition of the book? A: Yes, this book is the first edition.