Title
Customers For Life: How To Turn That Onetime Buyer Into A Lifetime Customer,New
Delivery time: 8-12 business days (International)
In This Completely Revised And Updated Edition Of The Customer Service Classic, Carl Sewell Enhances His Timetested Advice With Fresh Ideas And New Examples And Explains How The Groundbreaking Ten Commandments Of Customer Service Apply To Todays World.Drawing On His Incredible Success In Transforming His Dallas Cadillac Dealership Into The Second Largest In America, Carl Sewell Revealed The Secret Of Getting Customers To Return Again And Again In The Original Customers For Life. A Lively, Downtoearth Narrative, It Set The Standard For Customer Service Excellence And Became A Perennial Bestseller. Building On That Solid Foundation, This Expanded Edition Features Five Completely New Chapters, As Well As Significant Additions To The Original Material, Based On The Lessons Sewell Has Learned Over The Last Ten Years.Sewell Focuses On The Expectations And Demands Of Contemporary Consumers And Employees, Showing That Businesses Can Remain Committed To Quality Service In The Fastpaced New Millennium By Sticking To His Timeproven Approach: Figure Out What Customers Want And Make Sure They Get It. His Ten Commandants Provide The Essential Guidelines, Including: Underpromise, Overdeliver: Never Disappoint Your Customers By Charging Them More Than They Planned. Always Beat Your Estimate Or Throw In An Extra Service Free Of Charge. No Complaints? Somethings Wrong: If You Never Ask Your Customers What Else They Want, How Are You Going To Give It To Them? Measure Everything: Telling Your Employees To Do Their Best Wont Work If You Dont Know How They Can Improve.
By changing our most important processes and
products, we have already made a big leap forward. This ranges from the
increased use of more sustainable fibers to the use of more
environmentally friendly printing processes to the development of
efficient waste management in our value chain.
⚠️ WARNING (California Proposition 65):
This product may contain chemicals known to the State of California to cause cancer, birth defects, or other reproductive harm.
For more information, please visit www.P65Warnings.ca.gov.
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To facilitate a smooth return process, a Return Authorization (RA) Number is required for all returns. Returns without a valid RA number will be declined and may incur additional fees. You can request an RA number within 15 days of the original delivery date. For more details, please refer to our Return & Refund Policy page.
Shipping & Returns
Shipping
We ship your order within 2–3 business days for USA deliveries and 5–8 business days for international shipments. Once your package has been dispatched from our warehouse, you'll receive an email confirmation with a tracking number, allowing you to track the status of your delivery.
Returns
To facilitate a smooth return process, a Return Authorization (RA) Number is required for all returns. Returns without a valid RA number will be declined and may incur additional fees. You can request an RA number within 15 days of the original delivery date. For more details, please refer to our Return & Refund Policy page.
Warranty
We provide a 2-year limited warranty, from the date of purchase for all our products.
If you believe you have received a defective product, or are experiencing any problems with your product, please contact us.
This warranty strictly does not cover damages that arose from negligence, misuse, wear and tear, or not in accordance with product instructions (dropping the product, etc.).
Warranty
We provide a 2-year limited warranty, from the date of purchase for all our products.
If you believe you have received a defective product, or are experiencing any problems with your product, please contact us.
This warranty strictly does not cover damages that arose from negligence, misuse, wear and tear, or not in accordance with product instructions (dropping the product, etc.).
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Secure Payment
Your payment information is processed securely. We do not store credit card details nor have access to your credit card information.
We accept payments with :
Visa, MasterCard, American Express, Paypal, Shopify Payments, Shop Pay and more.
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Frequently Asked Questions
- Q: What is the main focus of 'Customers for Life' by Carl Sewell? A: 'Customers for Life' focuses on transforming one-time buyers into lifelong customers through effective customer service strategies, including the 'Ten Commandments of Customer Service'.
- Q: How many pages does the book have? A: The book has 240 pages.
- Q: When was 'Customers for Life' published? A: 'Customers for Life' was published on November 19, 2002.
- Q: What is the binding type of this book? A: The book is available in paperback binding.
- Q: Who is the author of this book? A: The author of 'Customers for Life' is Carl Sewell.
- Q: Are there any new chapters in the revised edition? A: Yes, the revised edition features five completely new chapters along with significant updates to the original material.
- Q: What are the 'Ten Commandments of Customer Service'? A: The 'Ten Commandments of Customer Service' provide guidelines for businesses to meet customer expectations, such as underpromising and overdelivering.
- Q: Is the book suitable for current business environments? A: Yes, the book addresses contemporary consumer and employee expectations, making it relevant for today's fast-paced business environments.
- Q: What can I expect to learn from this book? A: Readers can expect to learn effective customer service techniques, how to enhance customer loyalty, and strategies for measuring service performance.
- Q: Is this book a good resource for sales professionals? A: Yes, 'Customers for Life' is a valuable resource for sales professionals looking to improve customer relationships and service quality.