Title
Customers For Life: How To Turn That Onetime Buyer Into A Lifetime Customer-new
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In This Completely Revised And Updated Edition Of The Customer Service Classic, Carl Sewell Enhances His Timetested Advice With Fresh Ideas And New Examples And Explains How The Groundbreaking Ten Commandments Of Customer Service Apply To Todays World.Drawing On His Incredible Success In Transforming His Dallas Cadillac Dealership Into The Second Largest In America, Carl Sewell Revealed The Secret Of Getting Customers To Return Again And Again In The Original Customers For Life. A Lively, Downtoearth Narrative, It Set The Standard For Customer Service Excellence And Became A Perennial Bestseller. Building On That Solid Foundation, This Expanded Edition Features Five Completely New Chapters, As Well As Significant Additions To The Original Material, Based On The Lessons Sewell Has Learned Over The Last Ten Years.Sewell Focuses On The Expectations And Demands Of Contemporary Consumers And Employees, Showing That Businesses Can Remain Committed To Quality Service In The Fastpaced New Millennium By Sticking To His Timeproven Approach: Figure Out What Customers Want And Make Sure They Get It. His Ten Commandants Provide The Essential Guidelines, Including: Underpromise, Overdeliver: Never Disappoint Your Customers By Charging Them More Than They Planned. Always Beat Your Estimate Or Throw In An Extra Service Free Of Charge. No Complaints? Somethings Wrong: If You Never Ask Your Customers What Else They Want, How Are You Going To Give It To Them? Measure Everything: Telling Your Employees To Do Their Best Wont Work If You Dont Know How They Can Improve.
⚠️ WARNING (California Proposition 65):
This product may contain chemicals known to the State of California to cause cancer, birth defects, or other reproductive harm.
For more information, please visit www.P65Warnings.ca.gov.
- Q: How many pages are in 'Customers for Life'? A: There are two hundred forty pages in 'Customers for Life'. This comprehensive book provides extensive insights into customer service excellence.
- Q: What is the binding type of this book? A: The binding type of 'Customers for Life' is paperback. This makes it lightweight and easy to handle for reading.
- Q: What are the dimensions of 'Customers for Life'? A: The dimensions are five point four four inches in length, zero point five one inches in width, and eight point two three inches in height. These measurements make it convenient for storage and reading.
- Q: How do I apply the principles from 'Customers for Life'? A: You can apply the principles by implementing the 'Ten Commandments of Customer Service' in your business practices. This book provides practical examples to guide you.
- Q: Is 'Customers for Life' suitable for beginners in customer service? A: Yes, 'Customers for Life' is suitable for beginners. It offers foundational concepts that can be easily understood and implemented.
- Q: What age group is 'Customers for Life' appropriate for? A: This book is appropriate for adults and business professionals. It focuses on strategies for enhancing customer relationships.
- Q: How should I store 'Customers for Life' to keep it in good condition? A: Store 'Customers for Life' in a cool, dry place, away from direct sunlight. This will help preserve the quality of the paperback binding.
- Q: Are there any safety concerns with this book? A: No, there are no safety concerns with 'Customers for Life'. It is a standard paperback book intended for adult readers.
- Q: How do I clean the book if it gets dirty? A: To clean 'Customers for Life', gently wipe the cover with a soft, damp cloth. Avoid using harsh chemicals that could damage the material.
- Q: What if my copy of 'Customers for Life' arrives damaged? A: If your copy arrives damaged, you should contact the seller for a return or exchange. Most sellers have policies in place for damaged items.
- Q: Is there a warranty for 'Customers for Life'? A: No, there is typically no warranty for books. However, check with the retailer for any specific return policies.
- Q: How can I return 'Customers for Life' if I don’t like it? A: You can return 'Customers for Life' by following the return policy of the retailer. Most retailers allow returns within a specified time frame.
- Q: What makes 'Customers for Life' different from other customer service books? A: What sets 'Customers for Life' apart is its practical application of the 'Ten Commandments of Customer Service' based on real-life experiences. It offers modern insights relevant to today's consumers.
- Q: Is 'Customers for Life' focused on any specific industry? A: No, 'Customers for Life' is not limited to a specific industry. Its principles can be applied to various sectors of business.
- Q: How does 'Customers for Life' address modern consumer expectations? A: The book addresses modern consumer expectations by emphasizing the importance of understanding customer needs and adapting service strategies accordingly.