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Delivering Knock Your Socks Off Service,New
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What is quality customer service, and how do you consistently deliver it for your customers? Discover the answers in this goto guide for helping business professionals deliver outstanding customer service that keeps customers coming back.In this trusted customer service classic, the renowned business training and consulting services practice Performance Research Associates, Inc. lays bare the truth all companies have come to accept but few know what to do with: companies that emphasize customer service make more money and keep customers longer than those that dont.For over two decades, this book has combined timeless wisdom with powerful tools, realworld examples, and the latest methods to provide customer service professionals an indispensable guide. With lighthearted examples and tothepoint solutions, Delivering Knock Your Socks Off Service provides you with:proven tips and strategies for exceeding customer needs and expectations,determining the right times to bend or break the rules,becoming fantastic fixers and powerful problemsolvers, using the RATER factors to wow your customers,understanding cultural and generational differences,and coping effectively with your most challenging customers.Delivering Knock Your Socks Off Service delivers new information on using social media for communication and service recovery, owning service encounters, responding positively to negative feedback, and more.
⚠️ WARNING (California Proposition 65):
This product may contain chemicals known to the State of California to cause cancer, birth defects, or other reproductive harm.
For more information, please visit www.P65Warnings.ca.gov.