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If you have any questions, you are always welcome to contact us. We'll get back to you as soon as possible, withing 24 hours on weekdays.
Customer service
All questions about your order, return and delivery must be sent to our customer service team by e-mail at yourstore@yourdomain.com
Sale & Press
If you are interested in selling our products, need more information about our brand or wish to make a collaboration, please contact us at press@yourdomain.com
This bright and breezy service primer has proven itself a big hit with frontline service providers and service managers alike! For the nearly 80% of America's workforce that provides service, this friendly tool makes sure the "good service" message gets across loud and clear. Using anecdotes, cartoons, and checklists the book make its point:"As far as customers are concerned you are the company. This is not a burden, but the core of your job. You hold in your hands the power to keep customers coming back perhaps even to make or break the company."With a mix of inspiration and concrete techniques readers can put to use the very day they get it, the book shows how to:** use the power of listening to help customers** use words effectively to soothe, reassure, and communicate** personalize service without getting emotionally involved** master the Art of Calm** make service more than just "being nice" and really deliver tangible benefits to the customerThe second edition is completely updated and includes new information on: email, telephone tact, voice mail, chronic complainers, service recovery, problem solving, and managing the "customer from hell"!
⚠️ WARNING (California Proposition 65):
This product may contain chemicals known to the State of California to cause cancer,
birth defects, or other reproductive harm.
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⚠️ California Proposition 65 Warning: Some products sold on this website may expose you to chemicals known to the State of California to cause cancer, birth defects, or other reproductive harm. For more information, visit www.P65Warnings.ca.gov.
